Why is my watch not lighting up when I turn my wrist towards me??? Someone help pls

Which watch do you have?

Lilly

I have a venu sq

9873541 said:

I have a venu sq

Moved thread to Venu SQ forum. Also.

CindiL said:

Make sure its turned on by long pressing the B button, settings, system,display, not during activity, make sure “gesture” is set to on and check the sensitivity.  Set it to high also.  If this is already done then do a hard reset by holding down the A button for about ten seconds until the watch powers off (past any notifications).  Wait a few seconds and then press the A button to turn back on. 

Why does it say “set up assistance using the Garmin connect app” when I try to do a hard reset

Do you mean this?

That's the assistance alert in case you need help while out on the trail for example. Such as a fall or some other emergency. If you keep holding down the power button it will eventually turn off without sending the alert. If you haven't set it up yet then you'll need to do that - Setting Up and Activating Assistance on a Garmin Device | Venu® Sq | Garmin Customer Support

So I got to force reset and all but it still doesn’t work. Are there any other solutions?

Assume you've set up gestures as mentioned by CindiL?

Hold B >> System >> Display >> Gesture 

Venu Sq Owners Manual - Customizing the Display Settings (garmin.com)

Select Gesture to set the display to turn on when you rotate your wrist toward your body to view the device. You can also adjust the gesture sensitivity to turn on the display more or less often.

Yep already did that

9873541, the gesture feature is de-activated during sleep mode and Do Not Disturb mode. If this doesn't apply to your situation, then you'll need to contact Garmin Support directly - Venu® Sq | Garmin Customer Support