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Garmin Venu Sq Body battery not working

Dear All,

I am getting very frustrated with this issue.. i have a vivosmart 4 wrist band, a Forerunner 645 music and a Garmin Venu Square... I am an Happy Garmin user since 2007 but i really do not understand how this issue cannot still be fixed. Garmin Is a huge part of my personal Life and It helps me to collect all the training and lifestyle data and i have the maximum trust in your devices so i am a bit disappointed now.

After last update of the Venu Sq (three weeks ago bit It never worked since i received It at the beginning of June 2022) still the body battery value Is not properly registered in Garmin connect and i am not able to see It. (No issues with the other devices, ref to the picture and you can spot the gap along the day when i use the Venu Sq while along night the vivosmart 4 the body battery graph Is available).

So i really look forward to a feedback/solution.

Thank you , Antonio

0 CindiL over 2 years ago

I’m not having this issue. I assume you’ve tried re-booting it by holding down the A button until it shuts off? (Past any assistance notifications), then turning it back on? This usually fixes odd quirks for me.

0 mascio85 over 2 years ago in reply to CindiL

Yes, I tried that procedure but It never worked for me (hard reset as I read in various post here within the forum)

0 mascio85 over 2 years ago in reply to mascio85

This morning i Just performed a factory reset and resync with the phone and Garmin Connect.. same issue and same behaviour. Body battery data are not shown in the phone / Garmin Connect and data seem not consistent within the Watch (body battery Is INCREASING from 72 to 77 and counting). Version Is 3.70. no other issues with different parameters (stress, hr etc work properly)

0 CindiL over 2 years ago in reply to mascio85

I am wondering if you make the Venu SQ your “primary” device if then you will see it show up. I would try that for comparison. My understanding is that with body battery, even if Physio true up is turned on it only uses the primary device.

0 mascio85 over 2 years ago in reply to CindiL

Ah thats a good point. No It Is not the primary device, the vivosmart 4 actually It Is. So are we saying that we can have Just One device registering the body battery value correctly? I Need to swap becase i use the wristband during night and the Venu along the day.

0 Shadoza over 2 years ago in reply to mascio85

What do you mean when saying that you use the wristband during the night?

0 mascio85 over 2 years ago in reply to Shadoza

That i use the wristband while sleeping... Than Wien i wake up, i swap It with the Venu

0 Shadoza over 2 years ago in reply to mascio85

My Venu SQ has a wristband. It's not comfortable so I purchased a Velcro style band on Amazon. Does your Venu not have a wristband or are you referencing something other than the strap that holds the device on?

0 mascio85 over 2 years ago in reply to Shadoza

Yes i'm referring to a different device, the vivosmart 4