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Unable to see text "New message" content on the Venu SQ

The wife's watch generally a great tool, except... 

Incoming Phone Call:

She can see a notification on the watch for an incoming phone call.  The notification shows the sender, and allows for a text response (i.e. "I'll call you back..").  The text is received by the sender (me).  

Text Message:

She can see a notification pop up for a text message.  I see "Messages" and a line that says "New message"  If she scrolls down she sees a button that says "Dismiss" and another that says "Block App" What she cannot do is read the contents of the message.  She is unable to click or swipe on the "New message" to view the contents.  She is unable to reply to the message.  Note, for testing, the text messages are being sent to her Android phone from an iPhone.   I wouldn't expect that to be an issue(?)

The Hardware:

Garmin Venu Sq (without music option) software version 3.20

Samsung Galaxy Note9 Android Phone

One reference that seemed helpful: 

https://www.youtube.com/watch?v=C018Lqx2Css

Tutorial - Smart Notification Trouble Shooting for Android
Oct 14, 2020      Garmin Singapore

Anybody been here before? Hints or tips on how to get a text message to display on the watch?  

Many thanks, Zip.  

Note: we've looked closely at this posting  but the hints and tips there don't seem to apply. I've been all over the suggested fix (reference here), but still a fail.  She can't read text messages, sigh.