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Wrist Heart Rate Stops Saving After Charging, Leading to Missing Body Battery Data

Branden Y
over 3 years ago

Body Battery just quit working about a week ago after an update, what can I do to fix it? Everything else works fine, body battery used to work for a year no problems. 

I have the Garmin venu sq 

  • 0 over 3 years ago

    Hi,

    I am having the same issue as everyone here I think.

    Missing the heart rate data and body battery on the app since 21/01/2022 included. Got the watch for Christmas 2021. Happy for you to contact me via email and view my account.

    I am in the UK but bought the watch in France.

    I will reboot the watch this evening

  • 0 over 3 years ago in reply to Garmin-Kevin

    Hi,

    I am also having the same issues (heart rate and body battery data missing since 21/01/2022 included). I got the watch for Christmas 2021.

    Happy for you to contact me and view my Garmin account.

    I am in the UK but bought the watch in France

    I will do the reboot this evening and check the app version as well

  • +1 over 3 years ago

    All-

    We continue to look into the reports of this issue.  When we have any new information on this, we will be sure to post to this thread!

  • 0 over 3 years ago in reply to Garmin-Kevin

    Just received my Venu SQ a week ago and it has been working great since setup. Charged it yesterday (1-31) and this morning (2-1) realized it was no longer recording HR, stress, bpm, etc. Came here looking for solutions. Turned HR Auto off/on, that did nothing. Powered off/on Venu and it seems to be working now. 

    Yes

    Yes

    USA

  • 0 over 3 years ago

    I have the same problem. I’ve tried to reset and the first time it worked, but after the last recharge it disappeared again and a reset didn’t help.

  • 0 over 3 years ago in reply to MelanieSpallek

    Same has happened to me so many times I have done what was asked. And was offered a replacement but my warranty would end in March and wouldn't start over again with the new watch. So I'm looking for getting a different watch.

  • 0 over 3 years ago in reply to Garmin-Kevin

    This is a major bug, I can’t believe it’s not a priority to fix it when it was introduced with the last update.  Having to do a restart after every charge throws off so much data.

  • 0 over 3 years ago in reply to CindiL

    Yes, it is.  Unfortunately, it could be worse.  My two prior FIT trackers BIT the dust just after their warranties expired. That other manufacturer offered a discount on a new one that would've brought the price down to the regularly discounted price on Amazon, so I decided to try another manufacturer. This is the second major bug I've stepped in with the Venu since late summer.

  • 0 over 3 years ago in reply to TimEvans

    It’s strange because the first year I had it, zero issues.  Now the last couple of updates have added some major bugs.  I don’t know how it’s not quality control tested.

  • 0 over 3 years ago

    Hi everyone (and Kevin), my VenuSQ was replaced as it was still under warranty, and since then I have recharged a few times with no issues. The ONLY difference between what I did with my old one and the new one is that I DON'T plug it into my laptop at all and only charge at the wall socket (using the proper Garmin charger unit). I may be wrong, but could the problem not be related to charging (and of course synchronizing) with Garmin Connect online? Just a thought....