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Software update 3.00 - Battery drain

9919931
over 3 years ago

Hello, 

I updated my Venu Sq to the newest software version, which is the 3.00 if I am not mistaken, and since then I am experiencing the serious battery drain on my watch. Normally, I have been using them up to 1 week, depending on the number of activities of course, for one battery charge. 

Now, I charge them every 2 days even without any activity!

Can this be caused by the update? The watch is not even 1 year old... 

Thanks in advance for the help. 

  • 0 over 3 years ago

    Do a hard reset on the device by holding the A button down for 10 seconds, past any notifications until it powers off.  Power back on.  Also what watch face are you using? Try a Garmin watch face if not using one, if that works, try a different watch face.  Sometimes after an update the developer needs to update something in the watch face to be compatible.

  • 0 over 3 years ago

    I’m sorry to hear of the battery drain issues that you’re experiencing.  As CindiL stated, start by power cycling (turning off and then back on) your watch.  If the battery drain persists and if you have any Connect IQ (CIQ) Content, especially watch faces, you may need to delete that content until the independent developer is able to update their app/watch face to function correctly (without causing a battery drain) with the new firmware version on your watch.  You can use any of the 3 FAQs below to uninstall the CIQ content.

    How to Uninstall Connect IQ App Content Using the Connect IQ App

    How to Uninstall Connect IQ Content Using Garmin Express

    How to Uninstall Connect IQ Content Using the Garmin Connect App

     

    If you would like to submit feedback to the developer of the CIQ content, you can do so by clicking the link below and searching for the download page of the CIQ content.  In the bottom right corner of that page, you will find the option to contact the developer.

    https://apps.garmin.com/en-US/

    If you have not already reached out to your local Garmin support team, we highly recommend doing that as well:

    Support.garmin.com

    ***If you have uninstalled ALL Connect IQ content from your watch and you are still experiencing a rapid battery drain, please leave your watch free of ALL Connect IQ content (Spotify, Amazon Music and Deezer are fine to leave installed) and reply to the following questions:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?