I bought a Venu SQ for my daughter and for some reason it either isn't tracking her sleep or, when it does, it doesn't show up on the Garmin Connect. It basically won't sync.
She has had it for a week and it has captured sleep data only twice. The second time, it only showed up when I manually plugged it into the computer and used the Garmin Express. Other data such as steps and heart rate are updating in real time.
She says she's wearing the watch and it's on a comfortable tight at night.
i've turned off both phone and watch, reset and turned on and off bluetooth, but nothing seems to work.
Any advice?
