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Tracking

At around 0330 it appears that my watch stopped monitoring my sleep, the watch has also stopped tracking my steps, heart rate etc etc. I have turned the watch device itself on and off again several times. I have also checked settings on the watch and my app on phone and activity tracking is on. What else should I be checking please?

0 CindiL over 3 years ago

Are the sensor lights still on? I’d contact support.Garmin.com and start an online chat with them.

0 Garmin-Kevin over 3 years ago

If you have only turned the watch off using the traditional manner (by choosing the power off option from the Controls Menu), please try a hard reset instead.

To perform a hard reset, press and hold the power button (top right on the Venu SQ) on your watch. Ignore the "Power Off" question and the assistance alert (if applicable) on your watch, just continue holding the power button pressed down until the screen goes blank. Once this occurs, you may release the button. Allow the watch to sit powered off for a few seconds, then you may power it back on by pressing and releasing the power button.