This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

why doesn't my venu track sleep?

I have had my Venu for about a year and a half, and it has been amazing. However, it has spontaneously stopped tracking my sleep, though I continue to wear it every night. All updates have been made, so I can't see that this is the issue. Is there something that I can do to make it start tracking sleep again?

0 CindiL over 3 years ago

Have you accidentally turned off activity tracking in the app? It turns off steps counted and sleep.

Also, have you tried plugging it into a pc and syncing with garmin express? Re-booting it by holding down the A button until it turns off and then re-starting it might help before more drastic measures.

0 LindaLeeRun over 3 years ago

Cindi, thanks for the suggestion. I tried this, and it didn't work, alas. The step counting has always worked, it is only the sleep tracking that isn't done on the watch or to my phone/computer. I get the message telling me to wear the watch to bed to get sleep tracking, but I wear the watch to bed every night, so.... ?? Not sure what to do next!