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Wrist Heart Rate monitoring stops after charging

I have had my Venu Sq since Christmas, battery life is brilliant, but the last 2 times I have charged via USB (connected to my MacBook Pro), the heart rate monitoring stops working (heart rate, body battery, respiration and stress). It took me ages to work out how to get it to work again the first time (10 days ago), switching watch, the Wrist Heart Rate, App and phone off/on - something in there worked, and I noticed it stopped at the time I had charged up, thought it was a one-off glitch but the same happened again last night.

The Wrist Heart Rate is still on Auto after charging, but is just not working - I switched everything off/on again this morning and it started recording again.

Is this a known software/hardware problem? Not impressed if I have to go through all this every time - so a) is there an easier solution or b) do I have a faulty watch?

Thoughts much appreciated.

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Garmin-Kevin over 2 years ago in reply to H Gordon +1 verified

H Gordon if you would like to test this again, please do so and tag me in a new thread. I'd be happy to gather some information from you to send to our Engineering team for investigation. I have been…

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0 6335990 over 2 years ago in reply to Garmin-AmberD

Do you guys figure out where this problem came from?

I have similar problem as Gordon. My watch can monitor the heart rate after charging from macbook pro, but connect app can't record it.

I called garmin support after I encountered this problem first time. I was told to switch off/on to reactive the recording.

Since after I have to switch off/on every time after I charge my watch from my macbook pro.

I really hope this problem can be solved by support team. It is very annoying.

0 H Gordon over 2 years ago in reply to 6335990

I have stuck to charging with my power bank and have not tried via my MacBook again, but have had numerous OS and Garmin software updates since, so my problem may be resolved but I can't be bothered to sort it if not.

+1 Garmin-Kevin over 2 years ago in reply to H Gordon

H Gordon if you would like to test this again, please do so and tag me in a new thread. I'd be happy to gather some information from you to send to our Engineering team for investigation. I have been unable to reproduce this issue, but have seen some similar posts scattered throughout the forums and would like to get to the bottom of this. Before you re-test, please be sure that your watch, the Garmin Connect mobile app on your phone, and Garmin Express are all up to date:

Installing the Latest Software On Your Fitness Device

Installing, Updating and Uninstalling the Garmin Connect App

Updating the Garmin Express Application Software

When you are testing, please be sure to capture some photos and screenshots that accurately portray your issue.