This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

My Networks - Searching for Wi-Fi Network -Stuck Spinning

chris_in_cal over 4 years ago

My Home Wi-Fi router is called "Chris-Router-2.4"

In the Garmin Connect Mobile (GCM) app I added the network to my device.

Garmin Devices > Venu SQ Music > General > Wi-Fi Networks > Add a Network

After I added the network I tested it.

Garmin Devices > Venu SQ Music > General > Wi-Fi Networks > Chris-Router-2.4 > Test Network Connection

a window pops up saying to test it press 'connect', I push connect and a new window pops up saying "Successfully Connected to "Chris-Router-2.4" and to push 'ok'.

At the same time my Venu SQ shows "connecting to Chris-Router-2.4" and then "Connection Successful"

------Everything seems good the network is added to my Garmin Venu SQ

On my Venu SQ, using the "Menu" button I selected:

Settings > Wi-Fi > My Networks

In this "My Networks" screen I see two choice:

Settings > Wi-Fi > My Networks > Add Network

Settings > Wi-Fi > My Networks > Chris-Router-2.4

--Now I have verified that I have set up my Venu SQ with my home Wi-Fi

Going up a level back to - Settings > Wi-Fi

I select:

Settings > Wi-Fi > Auto Upload (On)

Going up again, back to - Settings > Wi-Fi

I select:

Settings > Wi-Fi > Connect to Wi-Fi

The screen changes to a spinning window with (Searching for Wi-Fi Network),

--It gets stuck. It does not move to 'transferring' or 'transfer complete' (like on my other Garmin's)

When my Venu SQ is stuck spinning in this "Searching for Wi-Fi Network", I look at my phone and on the GCM app, and I see that the blue sync circle is spinning.

---------------

I want to load Spotify playlists, but the Venu SQ is not connecting with my home Wi-Fi.

Any troubleshooting suggestions?

0 CindiL over 4 years ago

I don’t have the Venu music edition but whenever I have issues like that I would first try:

1. Hard power the watch off, hold the A button for about 10 seconds (past the message about emergency assistance).

2. Close the Garmin app and turn your phone off and on

3. Power the watch back on by briefly pressing the A button.

0 chris_in_cal over 4 years ago

Anyone work through this? What steps do you recommend?

0 CindiL over 4 years ago in reply to chris_in_cal

If turning it on and off doesn’t help, I’d contact Garmin tech support directly.

0 chris_in_cal over 4 years ago in reply to CindiL

Thanks @CindiL. I'd like to have another member who has a Venu SQ add in there experience. Thanks again.

Maybe some other member with a Venu SQ and I can compare notes.

Anyone one setting up their Venu SQ with Wi-FI?

0 chris_in_cal over 4 years ago

At a different router, this Venu SQ successfully connected, and was able to transfer music from Spotify.

At the first router it still spins, any suggestions?