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Jabra Elite Active 65t stopped working with my Venue SQ Music after update

Former Member
Former Member over 4 years ago

Hello, since the last update, my Jabra earbud stopped working with my Venue SQ.

Current watch version is 2.40 and BT version is 6.11

The jabra would connect and even play music for few seconds, but after going to the activity menu and pressing any activity, the Jabra disconnects and restarts!

Please help

  • 0 over 4 years ago

    See response below. This could be your issue...

    The venue recognize your jabra like a sensor + a headphone. When you launch an activity, the watch contact the jabra in priority like a captor/sensor and not like a headphone.

    So, to fix the problem, go to the settings -> sensor -> disconecte the jabra like a sensor. go to the settings -> music -> headphone -> disconecte the jabra.

    Reset all the configuration of connection between the watch and the headphone and try to connect them together again. When the venu propose you to choose the jabra like a sensor answer NO.

    Now, it will workin without any problems.

  • Former Member
    0 Former Member over 4 years ago in reply to seilogramp

    That did the trick!

    Thank you!