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Failed to save workout

3241355
over 3 years ago

I went for run this afternoon. Started my activity, waited for the green bar of GPS and said ready. During my run I noticed my distance says 0 despite me being in more than a 1km already. After my run I wanted to save my workout... it kept running circles and finally stated failed to save. There is no record on my watch of my workout. This is annoying as I not only lost my data but also my points for vitality. My watch Venu sq is brand new and disappointing to experience this on a new watch. Does anyone know what causes this and how to fix? 

  • 0 over 3 years ago in reply to Saint5chief
    Saint5chief said:
      I tried to manually import the .fit file into Garmin connect, but it said the file is not supported (which is weird).   

    Hi  & , could you zip then attach the fit file to this thread? We can take a look and see if it is repairable. Possibly corrupt files.

  • 0 over 3 years ago

    Hey there, same thing happened here with my brand new Venu SQ. Called Garmin and the tech clearly didn't understand -- he had me restart a run and was like "well it probably just needed a solid restart." But no -- I ran, it appeared to have saved, and then it is MIA in Connect and in the watch itself -- it has the activity of "run" at 11:33 AM but then when I open it, it has 1:28 AM and 0.0 distance, 0.0 pace, etc. I pulled over the FIT file but it cannot open in connect. HELP! I hate hate hate losing data. 

  • 0 over 3 years ago in reply to Lem038
    Lem038 said:
    I pulled over the FIT file but it cannot open in connect. HELP! I hate hate hate losing data. 

    , please zip the fit file and attach to this thread. We can take a look and repair it if possible.

  • 0 over 3 years ago in reply to seilogramp

    2020-12-17-11-33-20.zipNot sure if this works but here you go!

  • 0 over 3 years ago in reply to Lem038

    I even tried the online fit file tool and got nada -- it has data but says one piece of the file is unsupported (which I guess is better than the whole thing being unsupported)

  • 0 over 3 years ago in reply to Lem038

    What was the distance and time supposed to be? There is no data after about 19 minutes into the run. Appears that there was an abrupt shutdown without a final "stop all" event.

    This should work for you - 2020-12-17-11-33-20-fixed.zip

    Unzip the file then import into Garmin Connect using the import data page. Repaired using Fit File Repair Tool.

  • 0 over 3 years ago in reply to seilogramp

    Wow, thank you. It was like 3.4 miles, about 35 minutes -- I am surprised it stopped that often, I didn't stop it that frequently (although I run in a very busy area with a lot of street crossings). Maybe I need to check the settings -- thank you.

  • 0 over 3 years ago

    hi there, same problem  or even worse, after a run today I saved and saw summary but at home my watch would not upload and when I checked history it was completely empty !! All my activitys were gone, and it is not the first time it missed to save an activity but it was before  the latest  software update so I believed it was fixed!

  • 0 over 3 years ago in reply to zoeren
    zoeren said:
    I checked history it was completely empty !! All my activitys were gone

    Try a manual upload to Garmin Connect

    • With your Garmin device connected to your computer
    • Open the drive associated with your device.

           

    • Look for your FIT file under the \GARMIN\ACTIVITY folder

           

           

    If you get any message other than Import Complete, then there is a problem with the file. In that case, please zip the file and attach it to this thread. We can look at it to see what might be wrong.

  • 0 over 3 years ago in reply to seilogramp

    I have tried to manually upload but the activity folder is empty. Maybe the touch screen under my jacket went crazy on the walk home, because as said earlier I did seet summary?