Let's boycott Garmin products!

Former Member over 7 years ago

I've just purchased a set of Vector 3 pedals after selling my Rotor crankset. After reading all the reviews(especially DC rainmaker)I thought these would be just what I was looking for.Easy to set up, transferable and accurate. Well, they are transferable...Easy to set up? They are the worse power meter I have ever had the misfortune to use. My Rotor was installed, calibrated and (apart from a battery change) worked flawlessly for many years. Accurate? Well unless I'm occasionally Superman and sometimes pedaling with one leg....No.Wild fluctuation in readings, crazy L/R imbalances and loads of dropped readings.Smashing, well worth £900. Tried them on Zwift and I was putting out 1200 watts while hardly turning the pedals. Quality kit! Rotors worked the first time, with no headaches
Garmin you are taking liberties with your customer base. I've used Garmin products from way back and this is the last straw. To put out a piece of hardware and expect your customers to iron out your bugs etc is shocking.
I will be contacting the supplier to see if I can return these,but since you have to mount them and use them to see what a mistake you have made, I doubt if I will get much joy there.I'm going back to a crank based system and shall be looking at either a Karoo hammerhead or Wahoo elemnt.
So long Garmin! I suggest others do the same

0 Former Member over 7 years ago

Kelmadics,
No drops on Zwift, just utterly ridiculous readings.I don't actually need them for that as the trainer covers that. I merely wanted to see if they worked any better indoors. One 1hr+ ride outside= ridiculous readings and drops after calibration. I have an ANT+ extension for my Tacx Flux trainer already. I'm not particularly interested in Cycling Dynamics et al, all I wanted was a plug and play product that measured power on rides and was switchable between bikes.Not sure tweaking battery compartment hardware is wise. This is a highly engineered product.......

0 mjgiorda over 7 years ago

Do yourself, and everyone here, a favor and just return them and get something else. You’re overreacting a bit.

0 Former Member over 7 years ago

And the clown states he's only used them once for a indoor trainer ride!

0 Former Member over 7 years ago

Chipomarc, I know reading is hard, but if try you will see that I had a 1hr+ ride outdoors then tried them on Zwift. All after attempting calibration etc.
mjgiorda, I am, I admit, overreacting.That's because I sold a perfectly good power meter to replace it with these.Subsequently, I am very disappointed and angry at the level of product development undertaken by Garmin.
However, it seems that I am alone in my opinion and that everyone is delighted with this product, and, with their responsibility to get it to work. We can't expect Garmin to be accountable
Last words......#mugs

0 vhvalves over 7 years ago

We have to agree that the product could not be sold.
Many basic problems for an expensive product.

0 Former Member over 7 years ago

I don't think most people would agree with you. You are in a forum where people post issues they have with a product so you are obviously going to get a high number of people complaining about the product. I own a Tacx Neo trainer and their facebook group is literally post after post after post of people having issues, yet I haven't had any issues nor have countless others (we just don't post to forums/groups about our great user experience). I think the same can be said of these pedals. A select few appear to have issues but it doesn't mean the product shouldn't be sold.

0 vhvalves over 7 years ago

A select few appear to have issues but it doesn't mean the product shouldn't be sold.

Did you have a problem with V3?

I have problem since january (https://forums.garmin.com/forum/into-sports/cycling/vector-3/1294222-right-sensor-missing). Until today with problems of "right sensor missing".

Boycott is exaggerated. But the problem exists. And many.

0 Browner40 over 7 years ago

honestly, you're kind of just being an unreasonable jerk... so no-one has a whole lot of sympathy for you. You have stated that you tried everything and did everything right, but they just don't work. You haven't tried actually contacting the experts and actively turned down an offer of help from a garmin employee on this forum. You are then bad-mouthing everyone on here and Garmin in general for your problem. 9/10 times a problem like this out of the box is a user error(either didn't follow the instructions or didn't read them). The other 1/10 times it's a hardware problem(all kinds of failures can happen after it leaves the factory). The whole point of calling customer support is that they will either help you figure out the step you missed, or they will determine that it is faulty and send you a replacement. You seem hell bent on blaming everyone for your problem and dead set on not getting it fixed... so good luck with that.

My set is on sw v3.00 and I have almost a full month of indoor and outdoor rides with no problems. They didn't want to update to v3.00 when I first got them but they still functioned fine until the update finally pushed a couple days later.

Garmin has tried to be accountable and you have completely shut them out, good luck finding a product that works 100% of the time out of the box no matter what the customer does to it

0 Former Member over 7 years ago

This is the first time I have felt the need to do this, but I'm closing this thread down as it is not contributing anything positive to those seeking help.

0 Garmin-Shawn over 7 years ago

urga1 I have sent you a PM to offer additional assistance. Please reach out to us if you have the opportunity. We certainly understand your frustration.