Dear all,
Firstly, I'm riding a Tacx Neo which I acquired in April 2018. I've done approx. 10k on the trainer and have never had issues with the trainer before.
Today during a training session, all of a sudden, I lost the ability of a fluent pedal motion and it's like I'm in extremely low gear and can't push my pedals around.
I've done the following troubleshooting:|
1. Factory reset -> no change
2. Software update -> up to date -> no impact
3. Opened up the casing -> no visible damage to bearings or magnets
I have attached a movie (which I hope you can see). Have you seen anything like this before?
Appreciate your response.
J.