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Smart scale no longer connecting to Garmin Connect

Former Member over 4 years ago

My Garmin smart scale no longer connects to Garmin Connect. I have had the scale for a few years and it worked fine until 4 weeks ago.
it does connect to my home WiFi network (I have verified that with my WiFi admin system) but the scale does not show that the WiFi connection is successful and it does not load to Garmin Connect.
I have reset (successfully) the WiFi connection on the scale but still experience the same problem.
Any suggestions?

0 trux over 4 years ago

Have a look at the page https://connect.garmin.com/start/index-scale/mobile - there are installation instructions, and also alternative ways how to connect the scale.

0 Former Member over 4 years ago in reply to trux

The scale has been connected via the same network for 4 years without any problems until 3 months ago. After a few days the problem just went away. But now that same problem has been persisting for about 4 weeks. Nothi go has changed since the last successful connection. It just will not connect. Even after it says it successfully connected after a reset.

0 trux over 4 years ago in reply to Former Member

That's exactly why I recommended the alternaive ways of connection, or redoing the installation from the scratch, following the instruction in the document.

0 Former Member over 4 years ago in reply to trux

I have tried every setup way possible already multiple times. It just won’t connect any longer

0 trux over 4 years ago in reply to Former Member

Call the Customer Support, the'll lead you through the steps