Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Measurements diapearing from Garmin Connect

vdot64
over 7 years ago
So here is what I am observing:

I weigh in on my Garmin Index every morning. If I check Garmin Connect shortly thereafter, it shows all six measurements - weight, body fat, BMI, % water, Muscle Mass, and Bone Mass. Then sometime during the day, all the measurements disappear except for Weight. I have checked Garmin Connect on my PC, Android Phone, and IPad and its the same on all of the, the reset of the measurements are gone.

Has anyone else noticed this?

Dan
  • 0 over 7 years ago
    My data has been stable and not disappeared since I disconnected MFP a few days ago - see my previous posts. But just now I updated the fenix 5x to the latest 5.6 software, and you'll never guess what happened .... yes, today's detailed weight related data from the index scale disappeared. Deep joy! Great.
  • 0 over 7 years ago
    I deleted the garmin connect app, re-installed and reconnected the scale to the app. I connected the scale to an internet network that I can turn off.
    I weigh myself.
    Control in garmin connect and all metrics appear.
    I turn off the internet at home and go out.
    (The scale is not operating and is not connected to the internet, the modem is switched off)
    Lunch time
    The data is still present

    now I've checked and it's all canceled.

    The connect is not connected to myfitnesspall in Apple's health app.
  • 0 over 7 years ago
    Been experimenting with weighing and then logging different activities (running, cycling, yoga). I usely just sync my fenix 5s with my iphone: no problem. Today, after syncing with phone, data OK, I connected my fenix with Garmin Express on my PC and suddenly: gone are the 'other' weight data!
    Immediately closed Garmin Express on the PC: won't use that for a while, until there is a new update...
  • 0 over 7 years ago
    I do not use the garmin express and the data is erased by itself.

    I am attaching 2 images.
    I train almost every day and sync with connect with iphone

    You can see that the data is deleted the same.

    My girlfriend has no garmin product, she sometimes weighs herself on the scales.

    she does not use garmin express and garmin connect only uses it to see weight metrics.

    on 17-01-2018 my girlfriend has all the data but I have lost the data.    ciq.forums.garmin.com/.../1298488.png
  • 0 over 7 years ago
    I am also getting data loss and it keeps reverting to an old weight that I had set when I first started, trouble is I have gained lots since then. I have gone into Garmin Connect and changed it numerous times on Profile and User settings for each device and it still resets back to the old weight and clears the Index measured weight. Garmin why does it do this?
  • 0 over 7 years ago
    Update: I think I have conclusive evidence that this isn’t the fault of MyFitnessPal. As per my posts above I disconnected that and have had a number of days of data not being lost at the start, but now it is routinely lost. The only variables are that the Fenix 5 x software was updated and Garmin pushed out one of its regular updates to Garmin Connect mobile IOS.

    NOW my data disappears as soon any activity syncs.

    Please can all reading this with issues call Garmin support. I think it is clear that this hinge isn’t squeaking enough for Garmin to pay attention.

    I am am going to give them on more chance to address this before returning the scale to Amazon.
  • 0 over 7 years ago
    last night I updated to garmin connect 4.2.2.
    let's see if it changes.
    for me
    The problem is software, but in garmin servers
  • 0 over 7 years ago
    last night I updated to garmin connect 4.2.2.
    let's see if it changes.
    for me
    The problem is software, but in garmin servers


    Doubt it’ll make a difference I am GCM iOS v 4.2.2.1 and see only persistent data loss [TABLE="border: 0, cellpadding: 4, cellspacing: 1"]
    [TR]
    [TD] [/TD]
    [TD] [/TD]
    [/TR]
    [/TABLE]