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Measurements diapearing from Garmin Connect

So here is what I am observing:

I weigh in on my Garmin Index every morning. If I check Garmin Connect shortly thereafter, it shows all six measurements - weight, body fat, BMI, % water, Muscle Mass, and Bone Mass. Then sometime during the day, all the measurements disappear except for Weight. I have checked Garmin Connect on my PC, Android Phone, and IPad and its the same on all of the, the reset of the measurements are gone.

Has anyone else noticed this?

Dan

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Garmin-Blake over 7 years ago +1 verified

All,

We would like to thank everyone for their patience with us as we worked to resolve this issue. Your feedback and continued discussion helped drive this resolution and we look forward to more continued…

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0 Former Member over 7 years ago

I just installed the new version (4.3) of GC for iOS and this issue is not solved :mad:

When will be solve this problem? The main function in Garmin Index Scale is have all data (in GC) about the composition of body (height, % fat....) and currently isn`t works fine

0 Jewel20 over 7 years ago

Saved all the data yesterday as I said earlier, but today just weight and BMI... GRRR !!! Was sure hoping it was fixed. :(

0 RunRonAldo over 7 years ago

I have been following this forum regarding the Garmin Index missing and disappearing data problem for several days. My Index data on GCM has been disappearing since 1/18/18. Initially when I weigh-in, I get all the data on the GCM app, but within minutes or perhaps a few hours all data except my weight, BMI, and gain/loss disappears. This has nothing to do with My Fitness Pal (MFP) or other 3rd party software, at least not for me. I do not have any 3rd party software of that type loaded on my phone or computer. I just hope when Garmin finally resolves this issue we all get back our missing data. We pay a premium price for this Garmin gear, and expect it to be dependable. So, for me it has been 22 days since this problem began and no meaningful response from Garmin as to when it will be resolved. :(

0 Former Member over 7 years ago

I can confirm that with my index scale and vivoactive hr that the weight data gets overwriten in GC when connected to MFP and then the problem disappars when I dicconect from MFP (both sides)

0 MartyAU over 7 years ago

I lose the data when I sync my fenix 5 either by WiFi sync or Bluetooth sync. I haven’t tried WiFi, view on web without viewing on iOS yet.

0 DB00 over 7 years ago

Confirming that data is still being destroyed after latest GCM update. NO CONNECTION TO ANY THIRD PARTY APPS, including MFP.

0 DB00 over 7 years ago

Garmin-Blake I am inviting you to give us an update. You said it had been escalated several pages back in this thread. Time to manage some expectations.

I invite others affected by by this issue to also invite this Garmin rep to demonstrate some customer empathy.

0 Former Member over 7 years ago

I have the same problem. Some days all data shows and other days only weight is showing. Last date it successfully shows all data for was 14-Jan-18. Nothing but weight since then.

0 Mattias over 7 years ago

I have the same problem, Android gcm 4.3 fenix 5 7.6 no MFP sync. All but weight disappears when watch is synced.

0 mGniew over 7 years ago

Same problem. iOS 12.5, Fenix 5 7.7 with MFP sync.

I have bought scale 1-months ago, and from 20 days particular data was dissapeared.