I did try it with this and all other suggestions here. Anything which can be done? For me the scale has become useless as it is now.
This does not resolve the wrench it is a DNS issue 1.1.1.1 was an incorrect entry specifying 8.8.8.8 is Google Primary DNS.
You want to know how to resolve "THE WRENCH" turn back your routers security…
After scanning many answers. I turned off the Bluetooth on my Iphone. Inserted an old ANT Stick in Computer. Opened Garmin Express. Reset the scale and the computer detected the Scale via the ANT Stick and installed it through Garmin Connect via the Wifi network.
Somehow having the Bluetooth turned on, on the Iphone caused the Setup procedure to freeze in my case.
Change your DNS server settings on the router to Google’s 8.8.8.8 and 8.8.4.4
It works for me.
I had previously 8.8.8.8. Some days ago I changed my dns for 1.1.1.1. But doesn’t associate it with the malfunction of the scale.
thank you!
Yes! it works for me too. changing the DNS from 1.1.1.1 to 8.8.8.8
thank you.
This does not resolve the wrench it is a DNS issue 1.1.1.1 was an incorrect entry specifying 8.8.8.8 is Google Primary DNS.
You want to know how to resolve "THE WRENCH" turn back your routers security to accept WEP WIFI security ONLY.
**WARNING** Specifying WEP will leave your WIFI Network prone to attacks as WEB algorithm can be broken in a few minutes.
I have sent so many message explaining to GARMIN when purchasing the Scales from third party they did not interrogate the WiFi Platform.. it is based on much older WiFi hardware, it will not accept the newer software security.
I went through close onto 16 variations of setup, a 8 subsets , there are a lot of resets , you do the math.
CONCLUSION. if you have a WIFI ROUTER setup with Higher security than WEP.
YOU WILL NEVER EVER GET IT WORKING.
This worked for me - also cleared a pending software update
I had the same problem. Changed the dns at router lvl, without any help. Then connected to cellphone hotspot an got connected. Booted router and som how had wifi passwords reset. So i configed my 2,4g. Then reset the scale and connected to the 2,4g with success.
I think you have to reset both nodes, router and scale, use correct dns and connect thrue 2.4G to get out off this loop. Mabye even connect to the hotspot in between.
what a mess.
The Issue is with the Index, The manufacturer have just brought together a few different network components.
If you want to get it to work you can not have WIFI security enabled as it will hangup after setup is complete.
hSATAC( 3 year ago reply) is correct , all it needs is a firmware update to resolve the issue as whoever has missed a programming stage.
I can quite confidently say you will never get it working, if requiring a secure wifi enironment