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WiFi and Connection issues

Former Member
Former Member
Hi...
I bought the Index a couple weeks ago.
First Impression - great.
Finally a scale that works with WLAN and the Garmin Portal.

After 3 days, it had a Problem finding my Router mornings, blinking, searching for the router.
I used my cell phone and checked the WLAN Configuration, everything was ok...exited the Settings and stepped on the scale again, the Scale worked fine.

3 days later the Same Problem, no internet connection...
Again i had to enter the Scales WLAN Configuration and exit the configuration (without changing anything) to get the scale to find the Internet.

2 Days Later...the same story
I tried the changing the Security settings (switched from WPA/WPA2 to just WPA2) in mey Router, still losing connection after 2-3 days of use.
I tried to use a different Access Point (Devolo WLAN 1200+), the Connection was lost the next day! Woke up, stepped on the scale and no internet. No Sync - even though i Setup the Devolo Access point the nicht before. the Access point works fine, my Cell Phone ist connected as well.

is this a Software Problem?
Anyone else having this problem?
The Scale is direct under my router, and the Devolo Access point was also an arm lenght away! Still losing the connection and no Syncing with the Portal


Anyone got this thing to work all the time?
Or am I missing a step in the Configuration.


Can anyone give me a tip?

Tim
  • Former Member
    0 Former Member over 7 years ago
    Have raised a ticket with support, for what its worth.

    iPhone hotspot might be OK for a single user, but not viable when the whole family use it as can't expect that I'm going to be in the house / in range when people want to with themselves.

    Singularly unimpressed.
  • I actually set up the same WiFi network credentials for all people in the family so that all could use their phones for syncing. Works well as a workaround
  • Its really sad that they cant even fix a Bug which Users already have identified(not responding ntp Server). No one should recommend this product due to this bad behavior
  • We would like to request that users seeing the NTP server error please post with the below information, if you are comfortable doing so.
    • Location, e.g. Kansas, USA
    • Internet Service Provider
    This appears to be an issue that only affects users in certain areas as we are unable to track down instances of this near the Kansas City area, but have a possible occurrence in Taiwan. We appreciate your help and thank you for the continued discussion here in the forums.
  • Location: Germany
    Provider: Unitymedia Cable
    IP4/6 Dual Stack

    Why not use common NTP Servers every other device in the network uses?
  • Former Member
    0 Former Member over 7 years ago
    I'm in Washington, I have the Xfinity XFi modem/router. I was connecting fine for about 6 months. My last weight upload was April 26th. I tried reconnecting to the WIFI but it never completes the setup (wrench icon on scale). If I connect to my phone's Hotspot it works just fine. My XFi router shows it's connected to my home network, it just never fully connects. This is my second scale, same issue on both. Firmware 3.0.
  • -Location: Busto Arsizio (VA) - Italy
    -D-Link mod.: DVA-5592
    - Internet provider: Infostrada (but same issue with Vodafone Station with Vodafone as provider)

    PS: experiencing this issue since december '17 (never before)
  • Former Member
    0 Former Member over 7 years ago
    Location: Czech Republic
    Provider: UPC
    IP4

    I can connect 1 and 100 times No :-(
  • Former Member
    0 Former Member over 7 years ago
    Location: Philadelphia
    ISP: Both Verizon and Comcast
  • Former Member
    0 Former Member over 7 years ago
    Location: Hungary
    ISP: Invitech
    IP4

    Router: ASUS RT-AC1200G+

    No issues with any other device, sometimes getting an upload on third try, but with an “X”, not a checkmark. Today no luck.