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Adding more than user...am I going mad?

Former Member
Former Member
Morning all.

Index sets up for one user a treat. Stumped on how to add a second and more.

Checked online manual....just says "can add up to 15 users" .... no actually instructions

Checked PDF manual.....exactly the same

Checked FAQ's....nothing obvious that I can see

Looked in Garmin Connect.....not exactly obvious but can find under devices an option to add the Index Scale serial number. Put this in (multiple formats...upper case, lower case, gaps, no gaps) then pressed the add account button....nothing happens.

Looked at the "connections" option (think the answer is there somewhere) but does not see well established and used accounts. Do I have to make a connection first. e.g I invite wife's account...she accepts, then connect the scale??

Appears easy to add but in reality quite unclear.

Just to note using all Vivosmart HR's (replaced Vivofit's) .... all software & devices fully up to date, no wifi problems, solid network.....just these damn second, third, fourth accounts.

Anyone's help or support would be greatly appreciated. All the best
  • 365

    Goto Garmin connect>>>>> Garmin devices>>>>>> index smart scale>>>>> device settings>>>>manage people...

    I used the Mobile app, Garmin devices is on the left sliding menu above settings.
  • Morning all.

    Index sets up for one user a treat. Stumped on how to add a second and more.

    Checked online manual....just says "can add up to 15 users" .... no actually instructions

    Checked PDF manual.....exactly the same

    Checked FAQ's....nothing obvious that I can see

    Looked in Garmin Connect.....not exactly obvious but can find under devices an option to add the Index Scale serial number. Put this in (multiple formats...upper case, lower case, gaps, no gaps) then pressed the add account button....nothing happens.

    Looked at the "connections" option (think the answer is there somewhere) but does not see well established and used accounts. Do I have to make a connection first. e.g I invite wife's account...she accepts, then connect the scale??

    Appears easy to add but in reality quite unclear.

    Just to note using all Vivosmart HR's (replaced Vivofit's) .... all software & devices fully up to date, no wifi problems, solid network.....just these damn second, third, fourth accounts.

    Anyone's help or support would be greatly appreciated. All the best


    use the connect app and go to the scale icon and add users.
  • Former Member
    0 Former Member over 9 years ago
    setup solution for additional user

    just purchased this and have had issues setting up an additional user. I started by using garmin connect mobile on my android smartphone, added my wife as a connection and issued an invite. The invite didnt appear on her iphone. After trying multiple times I swapped over the process, reset the unit and used my wifes iphone to set her up as the owner to then issue me an invite, the invite appeared almost immediately on my android smarthone and setup completed without any further error. both of us are recognised on the unit.
    data seems to link to garmin connect and myfitmesspal seamlessly.
    hope this helps others, and looking forward to using the device now.
  • Former Member
    0 Former Member over 9 years ago
    You have to invite other users from owner profile... I have 4 users on my scale, me, wife, daughter and son... Just had to invite them from my profile...