I keep losing bluetooth connection with my iPhone. Usually when I get a call my Garmin vibrates and shows a notification on the screen. Nothing now. No text message indication either.
EDIT: Oops, I thought I was updated to 12.20 (I swear I saw that message pop up on my screen today). But when I go into the menu and hit "Install Now" it fails.
I had the same experience. Update was downloaded to my watch. I did it by my watch i think several times but it was never truly updated :) garmin express seems to update it finally. Although i hate garmin express.
I had the same experience. Update was downloaded to my watch. I did it by my watch i think several times but it was never truly updated :) garmin express seems to update it finally. Although i hate garmin express.
Also having a similar issue with the auto update. It is basically lying to me. Claims to have updated to 12.20 but then the version in settings is still 12.10. It tries hard and regularly to update. I guess I'll have to connect to Garmin express and sort it out. Nothing like something that worked perfectly fine for the fifty other updates failing...
Once again(!), I am disappointed about Garmin's information policy. Why is it not possible for the Garmin staff to provide any information on that issue in this forum? The update is still failing via Garmin Connect for me (and as mentioned by different users here, apparently only working via Garmin Express). I do not want to use the latter, since it requires MS Windows, so GC is the only option for me.
A short comment such as 'we are working on it' or 'we are rolling out a fix soon' would completely suffice from my point of view. Instead, users have to make up their own mind what Garmin might be doing or not, and even worse they have to do their own research on how to get a firmware update working. This is really embarrassing in consideration of the fact that we are wearing sports watches produced by the market leader.
Thanks, WillNorthYork! I am familiar with the perry archive website and also know how to fix this kind of issues manually. Nevertheless, it bothers me how Garmin deals with the problems reported by users in this forum and their general information policy on bugs and the progress of their revisions. This is not only related to the F935, but also other watches and demonstrates a general lack of interest in user feedback. And yes, I am familiar with the official support, but I actually expect Garmin to follow the discussions here as it is practised by other vendors in their support forums, too.
Further, I do not like the idea that one has to download the firmware from a third party (non-Garmin) website (not even knowing if the original Garmin firmware has not been modified in any way) to ensure that a watch finally receives firmware updates. Unfortunately, this is not the first time that something like that is happening.
Worstje I agree on all points. I do think there’s a lack of transparency, both for user-facing bugs and bugs affecting developers. I will say that I’m sure the reason these forums exist, as with most companies, is to offload the cost of support to the end user. It could be worse, as many companies are just shutting down forums to save money and moving discussions to FB groups which is the least appropriate place for this kind of discussion imo (they’re usually not public, nor easily searchable; long convos are impossible to follow; anything older than two weeks may as well not exist.)
I do think it’s a corporate culture thing. Having worked for a company that didn’t even take internal bugs seriously and experienced the same kind of frustration first hand, I’m sure individual employees are not to blame.
