Customer service is a joke

Purchased a 735xt a few years ago. had a few updates the last year and a few days ago my watch stopped picking up GPS and would intermittently recording activities. So I reached out to customer support. Here is our dialogue.

Parham Ostadi:I own a Forerunner 735xt. After the last update, my watch has the following issues:

Does not pick up GPS signal
Intermittently stops timer during workouts.

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Parham Ostadi:I did a factory reset but still have the same issues

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Michael:Glad to assist you with a Garmin device, the last update for the watch came out over 3 years ago. If restoring defaults do not work the device would need to be exchanged. What is the serial number on the watch, and what country are you located in?

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Parham Ostadi:ive had atleast 2 updates within the last year

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Parham Ostadi:sn sticker is wearing off

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Parham Ostadi:4285 is what i can make out as the first 4 digits

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Parham Ostadi:*4s85

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Michael:The serial number will also be on top of the box it came in, if you access the menu on the watch, select settings, system, and about it will show a unit ID. If you have it on the App, select more at the bottom right, select Garmin devices, hold down on the watch name and it will show a unit ID here as well

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Parham Ostadi:3307159271

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Michael:Alright. What country are you located in?

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Parham Ostadi:usa

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Michael:Ok. With the issues occurring after a reset, the device would need to be exchanged. The watch shows to be outside of warranty, there would be a flat repair fee of $79 to exchange with a recertified Forerunner 735XT tested to new standards and would come with a 90 day warranty. As we only have a few of these devices left, I can also offer to exchange the 735XT for 20% off the retail price of a new Forerunner from Garmin.com, this would come with a one year manufacturer's warranty.

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Parham Ostadi:the issues ocurred after the update

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Parham Ostadi:i tried a rest to remediate the issues and still had the same problem

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Parham Ostadi:*reset

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Michael:The last update that came out was over 3 years ago for software, and there are no future updates being planned. With the watch 3 years past warranty as a onetime courtesy I can reduce the exchange rate for a recertified 735XT by 50%, to where it would be 39.50.

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Parham Ostadi:this is comical.

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Parham Ostadi:im telling you i witnessed with my own eyes that the watch asked me to update the software

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Parham Ostadi:which took less than a minute

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Parham Ostadi:and now a back inforht with you for longer than 5 minutes has given me an additional 50 % off?

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Michael:Those would be the options available for the device. If you would like to take time to think over the options this chat will save under this e-mail so we can see what has been occurring.

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Parham Ostadi:Thanks but no thanks. Have a good eve

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Michael:

Thanks for choosing Garmin. Have a great day!

-Michael

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Michael:The conversation has been ended. 

The fact that this dude was telling me the last updates were 3 yrs ago was egrigous. I've had two 1 minutes watch updates within the last year, and this guy was insinuating I was lying. As the conversation carried on, he lowered the cost of the replacement. 

Shame on you Michael. Your people skills would do well selling used car stereos.