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Unable to sync / connect 735xt to Garmin express via USB

Hi
i have seen a previous thread regarding this and wondered if there was any potential resolution available or whetther i should simply make a warranty claim.

symptoms:-
  • PC does not recognise watch as mass storage device or load the USB drivers (when connected via the USB cable).
  • Watch face freezes on the USB connected screen after cable disconnection and takes significant time to return to normal.
  • Garmin express does not find the watch / cannot sync or download updates.
  • Garmin connect on iphone (via bluetooth) works fine.
  • Stand-alone watch function is fine - other than this issue love the watch
Ive tried both the published tactics such as:-
  • Deleting from Garmin Express and trying to re-add
  • Forcing the watch into mass storage mode (PC does then recognise the watch is connected but only partially)
  • Tried on other PC's and same problem.
Interested to know others experience or Garmin Joey's advice.

Thanks

Dom