Since last week of October my 735 refuses to connect and sync with my Huawei P9 Lite.
I tried to do almost everything.
On the smartphone, clean data and cache, uninstall and reinstall the app.
On the watch, turn off/on, master reset, format partitior, reinstall files, trying to downgrade firmware...... Nothing !
Actually If I try to pair, often it's not possibile to digit the bluetooth sync numer (windows disappears before I completed , and then reappears, and so on..)
And if you reach this phase, it goes on timeout during pairing process...
This has been working for a year and a half, with minor but acceptable issues .
Actually watch is less useful and, more important, not doing what I paid for.
Garmin smartphone compatility list marks OK this brand/model.
I wrote to Service Support and I received a standard mail with instructions to format and reinstall files. Done with no success.
After that, another mail suggesting to send to service point to fix the problem.
Customer service not useful.
I tried also to connect a Samsung J5 and magically.... it worked
So I assumed that all my time, efforts and personal loss of data have been caused by an improper software release that has caused problems to huawei p8 - p9 model in particular.
I read a lot of complaints on this forum, with same issues on 235 model, but not on 735xt .
Have you faced similar problems?
Have you any suggestion?
thank you
Alex
