735XT Bluetooth sync issues - Huawei p9 Lite

Hi AScalise,
I'm in the same situation.
I have a P8 lite 2017 and I have many problems since months, now I have no way to sincing the watch.
When I need to upload trainings or to simply update the datas I have to use my wife phone.
It's incredible that there's no way to fix these issues with these phones when they are "fully compatible" with the software..
Customer service totally unuseful
I hope for the future upgrades but I don't believe in...

ciao

I am having similar issues with my iPhone. The phone's bluetooth settings page shows the watch is connected, but the app doesn't show it connected.

I have the same issue here. Fenix 3, iPhone with iOS 11.1. Garmin said it's not there problem... WHAT!!!! So I hold my breath till Apple releases another patch? How does an update break the BT protocol?? As a firmware engineer, this makes no sense to me. I'm not sure I believe Garmin on this one. The worst thing is that they give no updates!!! I had this issue and at least my phone would occasionally connect via bluetooth. Once everything was disconnected and unpaired, I've never been able to connect again! I can use a hardwired with USB and garmin connect and sync my work outs but HOW IN CONVENIENT IS THAT! Time to look at other products I guess. It would be nice if Garmin would publicly announce what is going on and give updates on status. When you call in, they know about it yet everyone knows nothing about it on the forums. No wonder there NPS sucks.

Same problem here, and it seems to be a very common problem and app related. In fact, like you did, when I tried to connect a different phone it worked. If you look for comments on the google play store you will find a lot of people has this issue with every device. The issue is probably related to disconnection, because it seems that after a disconnection it is impossible to reconnect again. Now I'm trying to clean data and cache and everything related to garmin connect on my phone and then uninstall and reinstall the app, because this seems, logically, the best way to fix the issue (I wonder if formatting the phone would be the solution, since you had no luck with data clean and un/reinstall). I'll let you know if I'll figure something out.

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Update:
I called customer service and I figured everything out. We need to wait until an update for the app comes out, in the meantime we have to use garmin express on pc. Apparently this problem is related to Huawei devices (I have a Honor 6x) and the only fix is to wait for developers to fix this (LOL). Still I don't like how they are handling this situation, they should, at least, write something in the website (At the beginning i thought the watch was broken...).

Yes It's incredible that no one of Garmin's team take care to reply or suggest something to do (also wait for a fix)
I think that this is a baseline on which build trust and reliability. Actually Garmin doesn't deserve any of this.

It's unbelievable that this can be happening with a brand like Garmin. It's unbelievable to spend about 500€ and receive such a service level .
Probably conditions to ask a reimbursement ....

Dear Garmin, please read all these posts, REPLY and do something to fix it, quickly!
Thank you
Alex

I find it really funny people always point at Garmin, not at the phone vendor! Why not moan at them and get them to fix their Bluetooth stack. I can’t believe they don’t check their compatibility with Garmin products. If I was you I’d change to another phone vendor. Don’t always assume this is down to Garmin.

Agreed. Too often folks blame Garmin when it's nothing to do with them.

here there isn't a "blame problem" for Garmin but it's clear that someone who buys the watch checks the compatibility list of the watch not of the phone!
In other case the phone vendor have to publish an endless list of all the bt devices on the world? the opposite it's easier

I find it really funny people always point at Garmin, not at the phone vendor! Why not moan at them and get them to fix their Bluetooth stack. I can’t believe they don’t check their compatibility with Garmin products. If I was you I’d change to another phone vendor. Don’t always assume this is down to Garmin.

I am not blaming Garmin, I am "blaming" (I am not pissed off nor angry, I'm just realizing there is a problem and trying to resolve it) the developers of the app, the watch itself is alright... I think they should say that there are some issues with some devices declared as compatible and make it clear. When I had the issue I had a hard time trying to understand the root of it. And the customer service is of the same opinion, in fact they told me to wait for an app update. Conclusion: the watch works very well, my phone works very well (with other Bluetooth devices i have no problems at all), so the issue is the app: probably is a very small bug, but I would like if they fix this. Of course the watch can be used anyway, but to fulfill its potential the app needs to work.

Last thing about compatibility: most Huawei models are listed as compatible, someone is indicated to have issues, but this one is a major issue which prevent the app to be used (again, not the clock:unlike AScalise I have never thought about a reimbursement or that the service level offered by Garmin is not good, in fact customer service, as I said, worked perfectly for me).

If I was you I’d change to another phone vendor. Don’t always assume this is down to Garmin.

Like I said this probably is a problem which isn't related to either of the twos, but to the developing team, and from their point of view is also a silly one and easy to fix.

Don’t always assume this is down to Garmin.

Of course. We agree. But, please, don't assume this is everytime (maybe often, but not everytime) down to the user or his devices.