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HR and step count disappeared after garmin connect sync

Hi all,

My data for the past x hours suddenly disappeared from my watch. I had around 12k steps.
Also my HR data is showing nothing (no data at all), while I had my watch on the whole day.

It seems that garmin connect app (iOS), removed the data from the watch or something?

Anyone had the same? Any way to recover the data??

0 Former Member over 8 years ago

Did you happen to restart the watch at some point? Turning off then on again will do this.

That said, the data should still be there and sync to GC (even though the graphs etc reset). Did you check that?

0 klavan88 over 8 years ago

I didn't restart the watch (rarely do that).

The strange this is, nothing is showing up, no data available on GC :(. I'm sure I had around 12k steps. (the activity tracker of my iPhone showed 12k steps).

0 klavan88 over 8 years ago

I just had the same again, luckily I synced my watch with my phone.
I saw the garmin logo appearing, maybe the watch crashed or something, and that's why my data was lost yesterday?

0 klavan88 over 8 years ago

It seems it's related to a device crash (https://forums.garmin.com/showthread.php?351857-Spontaneous-reboot-of-735XT&p=885029#post885029).

Yesterday and today I had a crash of the device which resulted in data loss!!! Garmin, please fix this!!!!!!!!!!!!

0 Former Member over 5 years ago

Mine just did this today for the first time. Hope it’s not a reoccurring thing as I’m in a steps challenge with friends and lost 8k+ from today!!

0 Annelize Rossouw over 2 years ago

This just happened to me. I was on a 144 day step goal streak and now have to start over, This after many days doing laps in my living room at night not to break the streak. Very disappointing Garmin. I KNOW i had my steps in for the day. Whole day's data lost.

Also: What is the point of starting a new streak if this can happen again?