Cracks on Forerunner 645 Music body

Happened to my watch twice! First, I thought it was a random manufactory problem and replace my watch through the dealer, but now happened again!!!!

One week before a marathon!

I am running with Garmin’s watches for 11 years and I’ve never had such a problem with their products. I am extremely disappointed and don’t know what to do now. 1 week before a marathon :(

It is like you took a picture of my 645 as well...same issue.  Fell off when I was putting my backpack on.  Same cracked area (although mine only has one post cracked).  

I had the very same issue 2 weeks ago and sent it waiting for a replacement as it is still under warranty (bought it august 2018). After almost one week they sent me an email giving me 3 options: 1. pay 145€ to have it replaced; 2. pay 25€ to have it back as it is (not repaired o replaced); 3. leave it to them to be scrapped without charge.

I am really very disappointed. The first option is the only one that makes sense, but how can I rely on this watch to not break again after few months? I thought Garmin was a reliable company... now I don't think I could buy anything else from them or recommend to anyone. 

Same things for me. I bought mine in April 2019. I decided to change the bands with a new one that I bought direct on Garmin Shop Web Site (so original and not Chinese band). After this simple operation I found in my hand a small black piece of plastic that came from the body of the watch. I contacted Garmin Italia and they said that this is not covered by the Warranty and if I want to have a new watch I have to send it to them paying by myself the shipping and then they will sent back to me a new one at the price of € 145,29. This is unacceptable for a product that is under warranty and also is clear that has a construction problem. The definition was that is an aesthetic problem and related to an improper use of the device: sorry Garmin, but if I can change the band on my own because this can damage the product, don't let the end user to do it. 

Get in touch with them and tell them that they will replace it as it’s a manufacturing defect.  I had mine replaced in the uk out of warranty.   Make sure you mention this forum when you go back to them.  They know this is a defect of the watch so what they are saying is rubbish.  Unless of course you did manahandle it being to rough.  

If you still have issues sent a letter of complaint.  They will soon buckle and replace it.  

good luck 

Deduco che sei italiano come me. Esattamente la stesa identica cosa che hanno scritto a me. Ho anche ricontattato l'assistenza via chat e mi hanno solo ribadito che il difetto non passa in garanzia. Ho anche inviato una nuova email all'indirizzo da cui hanno mandato il preventivo, ma non si sono degnati di rispondere. Sono veramente deluso.

ENG:

I deduce that you are Italian like me. The very same thing they wrote to me. I also contacted the support via chat and they only reiterated that the defect does not go under warranty. I also sent a new email to the address from which they sent the quotation, but they did not deign to reply. I am truly disappointed.

I forgot to mention the Garmin Official Forum... and on the other side they told me that I had post on Facebook on Garmin Italian Users Group this problem, saying that the other users are positive to garmin that I had done the damage. This is not something that a Business Leader like Garmin should do towards its customers. I would like to have a feedback from the main company in USA regarding this kind of behavior.

CherubDoc corretto. Fortunatamente che sono di Milano e sono anche in zona vicino alla loro sede. Mia moglie ha portato a mano il prodotto in Garmin e meno di un ora dopo avevo già la mail con il preventivo. Il giorno successivo, dopo svariate telefonate piuttosto infuriate, è andata a ritirarlo e volevano farle comunque pagare €25.41 per ritirarlo. Pazzesco.

ENG:
You are right, I am Italian. Fortunately I live in Milan and nearby Garmin Italia. My wife went to them for not paying the shipping costs on Monday, they sent an email less than hour. Next day, after a lot of rages phone call, she went to pick it up but they insist that I have to pay €25.41 to have it back. This is Crazy !!!!!

Addirittura chiedono i 25€ anche per il ritiro a mano sul posto? Pazzesco... non mi sarei mai aspettato una cosa del genere da quest'azienda. Ad ogni modo ho inviato una nuova email all'indirizzo resi ed ho scritto un messaggio privato su twitter (non ho facebook) a Garmin USA spiegando il tutto ed inserendo in entrambi i casi il link a questo forum. Vediamo se almeno uno dei due si degna di rispondere qualcosa.

ENG:

Do they even ask for 25€ for hand pick-up on site? Crazy... I never expected such a thing form this company. Anyway, I sent another email and a private message on twitter (I do not have facebook) to Garmin USA explaining what happened and I linked this forum. Let's see if one of them will reply something.