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Spotify - are you nuts?

came to start my run today and when connecting the headphones to a playlist i got the following message:
"Content expired
update your downloads to continue offline use"

i realize Spotify needs to check that i still have a subscription - but the user-experience implemented is CRAZY !
i get this as a surprise at the most critical time when i come to start my run??!!!?!!?!?!?!
also i tried to "update" via my cell phone personal hot-spot but as i had less than 50% battery it could not connect

couldn't they think of a better user experience? - like proactively checking this in advance?
like after 20 days when at home with the WiFi in range? transparently...
And they say this is the best streaming service :-((

0 bod1e over 6 years ago

Thank you for the intention to take this forward !
But you have one BIG mistake in what you wrote...

The device was connected to a charger one day before and did not update.
It is actually connected to a charger every ~5 days and the WiFi is all over...
Just as proof for this, is that after the "incident" i connected it to the same charger with the same Wifi around and only when i manually selected update download it updated.
So it does not happen automatically and this is exactly the issue that needs fixing to improve the UX.

BTW just in case it is complicated to update automatically in advance, it can minimize the problem if the user gets a notification in advance (e.g. via the mobile app)

Hi, auto update was announced with firmware 4.0, but for me it started functioning only after update to firmware 4.2. Suggest you to check whether you have latest firmware in your watch. And I’m using Deezer, but this shouldn’t make any difference.

0 talsarfaty over 6 years ago

I can see this in 4.0 release notes - but this was not working for me on v4.0 for sure.
Following the last couple of comments, i upgraded to v4.2 and retested when WiFi in range...

As far as i can see, it is not updating anything and nothing happens when i plug in the charger!
Do i need to see a message on the watch "updating folders"? maybe i have something missing in my settings?
When i go to my online Spotify account, i see the watch as a "LinuxLaptop" with last update of a week ago (when i did it manually).

I need help here as it is obviously not working and will stop working next time a month will pass from the last manual update

0 SAHO over 6 years ago

Just throwing something out here - and I have no idea whether it's related to you issue or not - Is your Spotify CiQ-app up to date as well?
Latest release seems to be 1.3.0

0 talsarfaty over 6 years ago

Thanks, but i have 1.3.0

0 talsarfaty over 6 years ago

ciq.forums.garmin.com/.../1433704.jpg

0 talsarfaty over 6 years ago

I have sent my Spotify account-->offline devices
the LinuxLaptop has to be the Garmin 645...
does it look any different on your account?

also the last update date is when i last sync manually and not my last charge that should be the last update.
do you see the last charge of the watch on the Spotify account as should be?

thanks again

0 talsarfaty over 6 years ago

talsarfaty I have confirmed that the update 4.00 brought in the functionality of automatically updating libraries when connected to a charger. Just for good measure I tested this again on my own 645M, and it automatically started updating both of my libraries since it was within range of a known wifi network. I'm not discounting your experience which has not gone this way, I just wanted to let you know that your device appears to be functioning in a way that is ignoring recent design changes.If this issue is still occurring with the latest 4.20 software update (depending on region of device) then we will need to escalate this experience.

I will send you a PM to request more information to help us escalate your issue. My apologies for the inconvenience.

I was not addressed by anyone, can you please try to look into it ?

0 Former Member over 6 years ago

i think you must use moded version of ">Spotify premium Apk">Spotify premium Apk in android phones, Both of us are on iPhones and the Share Drive option still shows and does generate an alert with link to the other device, but clicking the link opens the app but does not show the location of the originator. I can zoom out on the display and see the route being followed but cannot see the live location of the other phone.

0 Former Member over 4 years ago in reply to Garmin-Blake

this is still a problem over 2 years on, great sentiment, but little action to resolve :{