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Music stops playing during runs

jtoth55
over 6 years ago
I have the Garmin Forerunner 645 Music, and love everything about it except the altimeter (which I'll save for another topic) and the unreliability of the music. I've copied over unprotected mp3's to the watch, and when I start my run I'll set it to play all songs in either a playlist or all songs overall. Randomly (but very frequently) after it ends one song, it'll just stop playing altogether. When I look at the music screen, it'll show the last song that was played, 0:00, and paused. If I click play, nothing happens. If I try to switch to a new song in the Now Playing list, switch to another playlist, or switch to play all songs, nothing happens. It doesn't matter if it's in Shuffle mode or not, it doesn't matter if it's in Repeat All mode or not. It's not an issue with connectivity to the headphones, because I still get notifications on splits, e.g. "Mile 7, 8:34". If it's having issues playing a certain song, then it should be able to recover from that and skip to the next song, not fall into a broken state where it can't play ANY songs.

Most of my runs are 1 to 1.5 hours, and I rarely am able to get through an entire run without the music stopping at some point. The only fix is to stop my run, reboot the watch, start the music again, and then resume my run. I have the latest FW update. This is unacceptable for a $450 watch. Have others run into this issue? Garmin, any FW update on the way that will resolve this?
  • 0 over 5 years ago

    I have a two week old watch with the latest firmware (6.6).  I have had four instances of the music stopping in the middle of a running activity.  After the third issue, I reset the watch to factory settings including "delete all data" and set it up from scratch.  I also did not install any watch faces or data screens or apps from IQ.  This is completely out of the box.  I used the Garmin Express app to transfer a playlist of around 50 songs over to the watch.

    I am including the GarminDevice.XML, the contents of the EVENTLOGS folder and the contents of the DEBUG folder.

    In the file 00000014.TXT the music stopped after "Track Close: What I N" in the log.  After I saved my run, I tried to sync and the sync failed.  I reset the device by holding down the light button fro 15 seconds and it was able to sync after that reboot.  The last reboot before that was yesterday when I did the factory reset.  Knowing your music quit about half an hour in to a 2 hour activity is not cool.

    This is extremely frustrating and if there is no clarity as to the cause I will return this and look for a more reliable product.  This is basic functionality and I am surprised that there are similar posts going back for years through different firmware updates.

    81: D3 00 1C 00   21:45:07.663 HWM misc  Track Close: What I N
82: DC 00 1C 00   21:45:09.188 HWM misc  Debug Event - LB-local
83: D1 12 1C 00   21:45:14.763 HWM misc  (BTNS) Audio Stop
84: D7 00 1C 00   23:12:15.528 HWM misc  Activity Timer: 4
85: D7 00 1C 00   23:13:23.210 HWM misc  Activity Timer: 2
86: D7 00 1C 00   23:15:11.564 HWM misc  Activity Timer: 4
87: D7 00 1C 00   23:15:36.853 HWM misc  Activity Timer: 2
88: D7 00 1C 00   23:17:51.459 HWM misc  Activity Timer: 4
89: D7 00 1C 00   23:17:57.295 HWM misc  Activity Timer: 2
8A: D7 00 1C 00   23:20:26.505 HWM misc  Activity Timer: 4
8B: D8 00 1C 00   23:20:35.162 HWM misc  Activity Complete: 3

    00000014.TXT

    GarminDevice.xml 
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Major>3</Major><Minor>10</Minor></Version><Path>Garmin/Text</Path><FileName>hebrew.ln3</FileName></UpdateFile><UpdateFile><PartNumber>006-D7101-18</PartNumber><Version><Major>3</Major><Minor>10</Minor></Version><Path>Garmin/Text</Path><FileName>brazilia.ln3</FileName></UpdateFile><UpdateFile><PartNumber>006-D7101-23</PartNumber><Version><Major>3</Major><Minor>10</Minor></Version><Path>Garmin/Text</Path><FileName>arabic.ln3</FileName></UpdateFile><UpdateFile><PartNumber>006-D1074-00</PartNumber><Version><Major>24</Major><Minor>00</Minor></Version><Path>Garmin</Path><FileName>gmaptz.img</FileName></UpdateFile><UpdateFile><PartNumber>006-D6344-04</PartNumber><Version><Major>2</Major><Minor>20</Minor></Version><Path>Garmin</Path><FileName>cpyright.txt</FileName></UpdateFile><UpdateFile><PartNumber>006-B2888-00</PartNumber><Version><Major>6</Major><Minor>60</Minor></Version><Path>Garmin</Path><FileName>GUPDATE.GCD</FileName></UpdateFile><UpdateFile><PartNumber>006-B2957-00</PartNumber><Version><Major>2</Major><Minor>50</Minor></Version><Path>Garmin/RemoteSW</Path><FileName>gup2957.gcd</FileName></UpdateFile><UpdateFile><PartNumber>006-B2897-00</PartNumber><Version><Major>6</Major><Minor>90</Minor></Version><Path>Garmin/RemoteSW</Path><FileName>gup2897.gcd</FileName></UpdateFile><UpdateFile><PartNumber>006-B2196-02</PartNumber><Version><Major>2</Major><Minor>50</Minor></Version><Path>Garmin/RemoteSW</Path><FileName>gup2196.gcd</FileName></UpdateFile><UpdateFile><PartNumber>006-B2887-00</PartNumber><Version><Major>4</Major><Minor>30</Minor></Version><Path>Garmin/RemoteSW</Path><FileName>gup2887.gcd</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-00</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>en-US.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-01</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>en-GB.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-02</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>en-AU.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-04</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>fr-FR.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-05</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>fr-CA.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-07</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>es-ES.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-08</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>es-MX.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-03</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>de-DE.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-06</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>it-IT.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-09</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>nl-NL.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-10</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>da-DK.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-11</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>sv-SE.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-12</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>fi-FI.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-13</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>no-NO.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-14</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>ru-RU.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-15</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>pt-BR.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-16</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>hr-HR.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-17</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>cs-CZ.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-18</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GARMIN/PROMPTS</Path><FileName>el-GR.hvm</FileName></UpdateFile><UpdateFile><PartNumber>006-D7106-19</PartNumber><Version><Major>2</Major><Minor>00</Minor></Version><Path>GA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xmlns="http://www.garmin.com/xmlschemas/GarminDeviceExtensions/v1" xsi:schemaLocation="http://www.garmin.com/xmlschemas/GarminDeviceExtensions/v1 http://www.garmin.com/xmlschemas/GarminDeviceExtensionv1.xsd"><Ifix>954236130</Ifix></DeviceExtension><IQAppExt xmlns="http://www.garmin.com/xmlschemas/IqExt/v1"><MaxApps>32</MaxApps><AppSpace>8388608</AppSpace><Apps></Apps><StoreKey><Modulus>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</Modulus><Exponent>65537</Exponent></StoreKey><VmVersion><VmVersion>3.1.6</VmVersion></VmVersion></IQAppExt><MediaStorageDesc xmlns="http://www.garmin.com/xmlschemas/GarminDeviceExtensions/MediaStorage/v1">Media</MediaStorageDesc><UpdatesToInstallLocations><Update><StorageDesc>Media</StorageDesc><PartNumbers><PartNumber>006-D7106-00</PartNumber><PartNumber>006-D7106-01</PartNumber><PartNumber>006-D7106-02</PartNumber><PartNumber>006-D7106-04</PartNumber><PartNumber>006-D7106-05</PartNumber><PartNumber>006-D7106-07</PartNumber><PartNumber>006-D7106-08</PartNumber><PartNumber>006-D7106-03</PartNumber><PartNumber>006-D7106-06</PartNumber><PartNumber>006-D7106-09</PartNumber><PartNumber>006-D7106-10</PartNumber><PartNumber>006-D7106-11</PartNumber><PartNumber>006-D7106-12</PartNumber><PartNumber>006-D7106-13</PartNumber><PartNumber>006-D7106-14</PartNumber><PartNumber>006-D7106-15</PartNumber><PartNumber>006-D7106-16</PartNumber><PartNumber>006-D7106-17</PartNumber><PartNumber>006-D7106-18</PartNumber><PartNumber>006-D7106-19</PartNumber><PartNumber>006-D7106-20</PartNumber><PartNumber>006-D7106-21</PartNumber><PartNumber>006-D7106-23</PartNumber><PartNumber>006-D7106-24</PartNumber><PartNumber>006-D7106-25</PartNumber></PartNumbers></Update></UpdatesToInstallLocations></Extensions></Device>
    ERR_LOG.BAK.TXT

  • 0 over 5 years ago in reply to Salmaan Shikari

    Was able to reproduce it again today.  Seems like it doesn't freeze after the same song every time.  However it does always freeze eventually when playing this playlist while the Running activity is happening at the same time.

    00000015.TXT

  • 0 over 5 years ago in reply to Salmaan Shikari

    I exchanged my watch for a new one (same model 645 music to rule out a hardware issue).  I also switched to Jaybird Tarah headphones after speaking to support since they said that AirPods are not on Garin's supported headphone list (they worked fine for me).

    My theory is that there is a bug in the music player that has an issue with something on my playlist.  Maybe some meta data or something.  Adding the logs from todays issue.

    00000003.TXT

    6710.GarminDevice.xml 
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  • 0 over 5 years ago in reply to Salmaan Shikari

    I also noticed that there is a "Resume Later" option in the Running app.  At least as a workaround, if the music stops, I can hit that "Resume Later", reboot the watch (which has always fixed the frozen music issue temporarily) and then resume the run.  

    Doesn't address the root cause but it's better than running without music.

  • Former Member
    0 Former Member over 5 years ago

    Same exact issue!

    Bought this watch 2 years ago when introduced, and the music function - it's main selling point - has always been glitchy.  First basic iTunes music would not fully load, certain songs for no apparent reason had to be converted to .mp3  format.  Playlists would not fully appear.  It was such a mess I stopped using it.

    Apparently the music loading issue has been fixed, and I recently began trying to use it on runs.  Music always stops playing at some point randomly at the end of a song, and can't be restarted.  NOT a headphone issue, connectivity is shown. 

    Very frustrating.

  • 0 over 5 years ago in reply to Former Member

    I’m going to continue posting logs whenever this happens with the hope that the developers can use them to fix the issue.

    My experience on 6.6 has been that management of music and playlists works but the music stopping after a song happens on my longer runs (2 hour runs, always stops sometime in the first hour).  I have had the same experience with AirPods and Jaybird tarah headphones. 

  • Former Member
    0 Former Member over 5 years ago in reply to Salmaan Shikari

    I've just recently purchased the watch. One of the main reasons was so I  could have music on it. The music keeps freezing and I can't restart it. Really disappointing!!

  • 0 over 5 years ago in reply to Salmaan Shikari

    I have my watch for 6 months now, and did not dare to use the music earlier. But yesterday I did use it on my 10k run. It stopped playing after approximately 45 minutes. I could not restart it. I will test my coming runs,

  • Former Member
    0 Former Member over 4 years ago

    Has anyone found a fix for this issue? It really defeats the object of having the Forerunner 245 Music when you can't even use it without taking a phone out with you to listen to music. 

    Getting the same issue as everyone else... (and I've tried multiple bluetooth headphones and always get the same results) - Attempt to play music using the Spotify widget, starts fine and then as soon as you start an activity the music stops playing. Or, even worse, stops playing and then starts again seconds later and then continues to stop and start. 

    I've read thread after thread on this issue but still no fix... I just want to be able to go out for a run without my phone and use the watch for the very purpose it was intended! 

    I've got the latest firmware too so it's definitely not being looked at by Garmin as a priority - seeing as these threads are over 2 years old in some instances.

  • 0 over 4 years ago in reply to Former Member

    If it’s any consolation, and I’m guessing it isn’t, I’m experiencing the same issue with Spotify. It seems to have started in the last couple of weeks. I’m using Garmin Coach on a 645M. Last run was an easy 5k and it stopped playing music around 20 mins in to the run. The time before that was on a long easy and it quit on me after about 40 minutes. Garmin needs to get their act together on this.

    UPDATE: I removed all 3 of my current Spotify playlists and reinstalled one. Went for an hour long run today and no problem with the music. Possibly a fix?