Has anyone else had an issue with the 654M (v2.50) in which the music will stop randomly after a song finishes? I've noticed it on every run over the past week or so. Sometimes it will happen after a couple of songs, sometimes not until 30 minutes into the run. Not the same song either. I've loaded a few hundred songs via Garmin Connect but have over 1.5 GB still free.
Brand new 645M, with Skullcandy Methode Wireless BT Did a run with the default garmin app, and played music through the headphones.
After exact 20 minutes te music stops, I heard 1 audio lap alert and then i wanted to start the music again, so i pressed the down button for some seconds to go into music mode. Saw the last music file, and then everything freezed. Nothing anymore. Buttons not working anymore.
Had to reset, by pressing the light button for about 15 seconds. After that everything was recorded until 20 minutes (until the freeze) ,all the rest is lost.
Did a call to garmin Netherlands , because i wanted to check my logs, but they were not interested in my story. They told me, if it was a firmware problem then i had to know it because there are so much devices in the world. He told me; if it will happen again then the memory is stuck and need to replace.
I'm not interesting in the information from garmin, because i still think this is a firmware bug.
Same issue as OP: music will stop 20-30 minutes into run at the end of a song, but watch will continue to record run. Music will not restart regardless of what I attempt with the music settings (Play, FF, RW) - even if I go to My Music and re-select the playlist on the watch, it won't restart. Am listening on shuffle. I haven't tried to restart watch in the moment because it will erase my activity info. Audio prompts during the run stop working as well once music stops. Jaybird X2 headphones stay connected the whole time. FW version 3.10 (*updated to reflect correct FW version*). Device does not reboot - just won't start playing music again no matter what I do. Have to finish my run in silence. Issue does not appear to coincide with any other activity or prompt.
Getting REALLY TIRED of serving as a beta tester for Garmin. Went through 2 Vivoactive3s with inaccurate gps before purchasing the 645M. Not happy about paying $450 for a device that doesn't work as it should. Apple Watch Series 3 with a Scosche strap (that I already have) is looking really good right now.
I've had this issue several times,as recently as yesterday. Tried next song, tried changing set lists, tried re-pairing, etc. (AfterShokz). Twice I've had success by turning the watch off and back on. Which is obviously not what we want to be doing during a run. Yesterday, when I did that, and restarted the watch, my current run was still there in progress. Seemed strange but that was good.
I've also had this issue several times, the most recent within the last two weeks. I look at the music screen and it shows playing but there's nothing happening. I can pause and hit play again but it doesn't help. I usually finish my run without music or I force a restart which normally fixes the issue for the remainder of the session.
This was (hopefully it’s was and not still is) happening to me. I found a song that would not delete off the watch, and I think my music was hanging whenever that song came up in my randomized playlist. I tried everything I could to get it off the watch but even though it didn’t show up in Garmin Express it still showed when I looked at the watch.
Since nothing I tried worked, I did the reset that removes all data and music from the watch, and now the song is no longer showing on there.
I’ve only run a few times since then, but haven’t had the problem recur. Fingers crossed.
So if it’s true that was causing my problem, perhaps there are some songs that somehow cause a problem for the watch, and your music will hang whenever it tries to play that song. That would explain why it seems to happen randomly.
I would delete all music from your watch and then see if anything is still showing up under the Songs category on your watch. If not, try to see what song was supposed to be playing next whenever this occurs, and delete that one and see if that solves it.
I have the same issue with my 645M, and no the latest FW has NOT fixed the issue. From my other post (sorry for the double post, but this seems to be the main thread related to this issue):
I've copied over unprotected mp3's to the watch, and when I start my run I'll set it to play all songs in either a playlist or all songs overall. Randomly (but very frequently) after it ends one song, it'll just stop playing altogether. When I look at the music screen, it'll show the last song that was played, 0:00, and paused. If I click play, nothing happens. If I try to switch to a new song in the Now Playing list, switch to another playlist, or switch to play all songs, nothing happens. It doesn't matter if it's in Shuffle mode or not, it doesn't matter if it's in Repeat All mode or not. It's not an issue with connectivity to the headphones, because I still get notifications on splits, e.g. "Mile 7, 8:34". If it's having issues playing a certain song, then it should be able to recover from that and skip to the next song, not fall into a broken state where it can't play ANY songs.
Most of my runs are 1 to 1.5 hours, and I rarely am able to get through an entire run without the music stopping at some point. The only fix is to stop my run, reboot the watch, start the music again, and then resume my run. This is unacceptable for a $450 watch. Garmin-Joey, any FW update on the way that will resolve this?
