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Triangle of Death

So I went for my first medium-long run with the 645M that I got in the mail yesterday. I was so excited.

About 2 miles in my music cut off. I thought it was just a long pause between songs, but after a bit, I stopped and looked at the watch face. Big triangle of death. Thought it was resetting so I gave it a minute or two. After that I did a soft restart but it seemed to get hung up and still had the triangle. I waited around for like 5 minutes to see if it would resolve itself. I restarted it again. Same thing. Having wasted 7-8 mins just standing on the side of the road, I just continued the run. After about a 1/2 mile, I noticed the watch went back to the run screen. After a few more minutes the music came back on. ANNOYING.

Seems like there are some software kinks that need to be resolved. One other odd bit I should mention--when using Garmin Express to sync it to my PC, it hung on the initial setup screen for literally *hours*--you know the part where it says it's uploading data? I have a lot of runs but it really shouldn't take *hours*. I used GE to connect it to my Mac & it synced within minutes. I'm not sure what's that's about. Still can't get it to work on my PC.

Also, I find the blutooth range is suspect. Using a pair of "approved" headphones (Jaybird x3), I get repeated--I mean like easily replicated--dropouts if I put my arm to my side (yes, both watch & blutooth dongle on headphones is on same side). While running, and my arm is in a 90 degree angle, it's perfect. It's just a walk where I get intermittant cutoffs. Really disappointing. My Apple Watch 3 paired with Jaybird x3s experience some cutoffs too (as do all blutooth) but not like this--having my arm extended normally with normal walking arm swing.

Gonna give it a few more runs before I RMA it back to Amazon; hopefully a patch or something is in the works because the current software doesn't seem like it should be out of beta.

Software Version: 2.40 (226df85)
  • Former Member
    0 Former Member over 7 years ago
    Steve2083 I would encourage you to reach out to our Product Support team directly. They will be able to get more information about your specific device to try and determine why the watch restarted in the middle of an activity. They will be able to get information about how you have the device set up (i.e. Music playing, Audio Prompts, sensors) as well as any error files that are on the device.

    We would also want to take a look at the issue you had with your Window's PC and the headphones that you are using. There could be a Sensor Hub or Bluetooth update that hasn't been installed that might help with the headphone connection issue you experienced.
  • Former Member
    0 Former Member over 7 years ago
    I had a reboot as well on my 5km run after 1km. After 1 minute I received a vibration and saw the pause screen and could resume the run. Where can I find error files?
  • I believe the debug files (if their are any) are in Garmin/Debug on the Media drive

    CW
  • Former Member
    0 Former Member over 7 years ago
    I cant upload the bin file. The text file only has Chinese language in it....
  • Rename the .bin to .txt and it will upload (as long as it’s not too big!)
  • Former Member
    0 Former Member over 7 years ago
    Here it is
  • Former Member
    0 Former Member over 7 years ago
    Do you see an ERR_LOG.TXT file in the Media Drive>Garmin>Debug folder?
  • Former Member
    0 Former Member over 7 years ago
    Do you see an ERR_LOG.TXT file in the Media Drive>Garmin>Debug folder?


    Nope. Only these 2 files were there
  • Former Member
    0 Former Member over 7 years ago
    Since the update to 2.50 I have been having the same issue. On my past two runs the watch rebooted in the middle of the audio prompt at a mile split while I also had music playing. On the first run where it happened it occurred at mile 1 and again at mile 6 of a 6.5 mile run. On the second run it happened at mile 5 of a 5.1 mile run.


    My SNS_ERR.TXT contained the following (and there is no ERR_LOG.TXT present):

    Sensor hub AFE HW ID check failed
    Sensor hub AFE HW ID check failed
    Sensor hub AFE HW ID check failed
    Sensor hub AFE HW ID check failed
    Sensor hub AFE HW ID check failed
    Sensor hub AFE HW ID check failed
    Sensor hub AFE HW ID check failed

    Prior to the update to 2.50 I had 3 runs with the watch with no reboot issues.
  • This happened to me twice on my 14 mile run. I didn't notice this prior to being on 2.5. I've added debug files as well as .fit.