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Why doesn't the warranty cover faults in the band for the forerunner 45s?

9279390
2 months ago

Why doesn't the warranty cover faults in the band for the forerunner 45s? I've had this watch for less than a year and the band is tearing. Called customer support and they said it's not covered. For an almost $200 dollar watch I expect that they would cover an obvious defect that isn't that expensive to fix

  • 0 2 months ago

    That does seem strange. Is the band the original band that came with the watch? Can they point to somewhere in the warranty where this is written?

  • 0 2 months ago in reply to 0x3D6139

    Its the original band. The guy I was talking to just said that it wasn't covered, he didn't cite anything specific in the warranty, and I didn't want to make a fuss with him. I doubt its up to him if if its covered or not.  In the warranty it says it doesn't cover consumable parts like batteries, but I don't think the watch band would fall underneath that. What was frustrating is for a different watch I found an article on the Garmin website that said that the watch band would be under warranty. I wish there was a way to escalate this complaint but I couldn't find a good place to do that.

  • 0 2 months ago in reply to 9279390
    9279390 said:
    I didn't want to make a fuss with him

    You're a better person than I. ThumbsupSlight smile Seems to me that just giving the customer a new band would be easy enough and good for customer loyalty. Possibly the tech didn't have the authority to do anything and didn't feel the need to escalate.

    Regardless, I would contact them again to see if you get a different response.

    Could you post a photo of the band, showing the defect?

  • 0 2 months ago in reply to 0x3D6139

    That's what I thought, the band is way cheaper than the price of a watch and now I'm not sure if I want to buy another product from them. Yeah I might try calling them again, see if I get a different response. I dont know how easy it is to see the tears, but the hole that I normally use is starting to rip in the lower corners along the texture of the band.