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VO2 Max scores from watch not updating to Garmin Connect app or website

My watch (Forerunner 235) continues to record new VO2 max scores, but they won't update to the Garmin Connect app or the website. The last VO2 max score on the app (and website) is from 29 Nov 2021, but I've got at least 5 runs in with new VO2 max scores (including one today). I've tried everything I can think of including:

multiple syncs
check software version of watch (it's up to date... v8.20)
soft reset of watch
hard reset of watch (reset to factory settings)
reboot iPhone
update Garmin Connect app on iPhone
change user profile setting (e.g., weight, height, age)

All of my other data syncs properly.

It seem to me that Garmin has changed something in the app and/or website that has caused the VO2 max scores to stop updating from the watch.

0 Chris over 3 years ago

I just checked and my VO2max is also different between watch and Garmin Connect on my FR235.
There's a lot of thread reporting the same issue, 2 years to 5 month old and from different model (Fenix 6, FR245, FR45...)

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-45-series/227573/vo2-max-updated-on-watch-but-not-on-connect

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-245-series/210565/vo2-max-on-watch-not-syncing-with-garmin-connect

forums.garmin.com/.../same-vo2-max-but-different-rating-on-watch-versus-garmin-connect

0 GnuUser over 3 years ago in reply to Chris

Thank you for the links. I did see those, but none of them seems to provide an answer as to why it happens or how to fix it. I've done everything I can think of, so I'm just going to have to assume that it's a data/programming issue on Garmin's end. Maybe they'll fix it in an update.

0 Chris over 3 years ago in reply to GnuUser

Yes indeed, there's no imediate fix nor explanation for the discrepancy.
Out of interest, I'll let you know when GC and watch will be in synch for the VO2max.

0 6992417 over 3 years ago

I have literally the exact same problem. My Forerunner 235 continues to update new VO2 scores on the watch, but they won't sync with the Garmin Connect app. The last day they synced was also 29 Nov 2021. None of the older threads mentioned below resolve the issue.

0 GnuUser over 3 years ago in reply to 6992417

Thanks for the additional information. That at least confirms that it's a widespread problem and started on the same date. So, it's likely some update that Garmin did on that date that broke it.

0 9653942 over 3 years ago

My last updated vo2 max is 2nd December, but I am sure that it was after that I updated watch. Then the next run didn’t update.

0 Chris over 3 years ago

I've sent an email to Garmin Support with the link to the thread...Hopefully someone will answer...

0 Neil over 3 years ago in reply to Chris

Hi. I noticed mine has stopped too. Not updated since 22nd November!

Hope they find a fix.

I don't think my watch is updating the vo2 max figure as it's always the same as the app figure whereas it usually fluctuates a bit.

0 Chris over 3 years ago

Received an acknowledgement today from Garmin Support, but no ETA regarding a fix availability:

Thank you for contacting Garmin Product Support.

We do have an open case regarding the issue you're reporting. I have added you to the case so when we have more information, more questions, or an update, we will be in touch via email.

I appreciate you taking the time to reach out to report the issue you're noticing with your VO2 Max data. Please let me know if you have any further questions.

0 ChristopheRXL over 3 years ago

Hi.

Still no resolution? I have the same problem for a week (and an OTA update), Forerunner 235.