Hi, so the long and the short was they did a 'refurbish' replacement for me. I requested a few times for a reason so I could share and help others but I've had no response. Although the device is deemed "old" I would never recommend this model to anyone for long term use.
Sadly we have misplaced the charging cable so have been unable to try the refurbished device, I hope I will get a few years service out of it.
I have the 230 i probably bought it around 2015 or 16 has been acting up the last year or so but always manage to get it to charge, it finally would not take charge this wkd, but thanks to Selogramp, i reset the watch and its now taking charge, also i cleaned the charger alligator clips and contact charging surface on the watch with rubbing alcohol to loosen any debris. Hope this helps --Happy Cyclist
Same issue with the 230 bought in 2015; i use it for running and cycling, I cleaned the contact tips with rubbing Alcohol, had probably <1% power left but enough to reset the watch and now it appears to be recharging again thank goodness, i really like the 230, its my favorite watch its a shame that it has a 3 to 4 year lifetime but its worked super well so far! Best of luck to you all!