Bump. Same thing happened to me. It froze and the GPS stops working. Unable to find a signal... Anyone able to find a solution for this?
So IF your watch is out of warranty you could do this.
If your watch is in warranty tell Garmin tech support that this worked and ask repair department to investigate.
I have extensive experience working…
I had the same issue, and just restored factory defaults on the watch and that seemed to sort it out.
The exact same scenario with mine. I've tried everything - default settings, sync with Connect, going outside on a clear day for what should have been enough time for it to connect. The only good thing is it gives me an excuse to buy the new woman's watch they recently released. Sad though, even my old Garmin Vivoactive still works.
I have a solution
So do I.
So IF your watch is out of warranty you could do this.
If your watch is in warranty tell Garmin tech support that this worked and ask repair department to investigate.
I have extensive experience working with electronics repair so when my watch was out of warranty I thought I had nothing to lose.
So the solution is a easy fix for someone with : a soldering iron
: a hot air gun ( very similar to hair dryer)
: Super glue
: A small piece of fine gauge wire ( very thin wire, like you would get in an old pair of wired headphones).
: Scalpel
Basically
Turn watch off
after gently heating up the outside of the watch in 20 second bursts of heat, 10 seconds rest total of 1 min 30 use a scalpel to gently run the scalpel between the watch face and the body.
When you feel the watch face move pry gently upwards to gently separate the upper part of the watch with the Garmin name shown, this should then come away.
Be advised that the lower part of the face is still going to be attached by two connectors on flexi ribbons.
Remove the thin strip of blue tape straddling these connectors, then lift each connector away from the internal body.
Put the watch face aside for now and locate the two torx screws, undo and slowly remove the internal body.
You should now be able to see a black semi circle object sitting on the top of the external body, this is the GPS antenna, On my device the tracks where corroded
so I soldered the ends where the track was cut and soldered a fine piece of wire.
Then reassemble, sync to Garmin express and go outside in about 2 min, GPS signal.... Presto
I had the same issue, and just restored factory defaults on the watch and that seemed to sort it out.
Same here, seems that solution to get another one but not from them. Feel like using something not well developed, painful to use… gps signal is inexistent since I bought it, and I have been doing many workarounds to fix or keep using it. But you what, throwing away soon.