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Connect being blocked by WiFi

My company just upgraded its WiFi and consequently Connect won't download the watch data or synchronise unless it's using 4G and WiFi is turned off. It works better at home (though tbh synchronisation is flaky at the best of times).

Given that IT won't make any changes to their settings unless this issue affects something work related, what can anyone suggest?

0 ASmugDill over 8 years ago

Haha, so I take it you actually asked IT to poke a hole in the firewall for you, just so your mobile handset could connect to the cloud-based Garmin Connect service over the company's Wi-Fi? Brave man.

OK, suggestions:

If your mobile handset is your personal, privately-owned gear

Simply leave Wi-Fi off! You already know it works over 4G, so let the phone have at it and use data that's on your mobile service plan, especially when you're using the phone for personal purposes that has nothing to do with work. (I trust you don't actually need to be connected to the company's Wi-Fi to receive work-related mail and calendar updates on your handset, even if you're using it for that as well.)
Run a VPN service.
Manually edit the routing table in your phone's operating system, so that it will always try to use the 4G network interface for the IP addresses that correspond to Garmin Connect.

If your mobile handset is company equipment

Bring a personal mobile device, so that you can do one of the above.

0 Toxsterize over 8 years ago

Installing Connect on my work phone seems to have sorted the issue, as does only using 4G. Thankfully my company has forgotten to write an IT or Phone policy that forbids the former...