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Settings resets after connecting to garmin express

Former Member over 9 years ago

Does anyone experiance that after connecting to garmin express
Some settings gets reset so annoying
Like suddenly the original face watch appears or
The default data fields comes back
After i set everything to my liking its really frustrating to have all of it reset back to the defaults ...
Why is that ? Any way to avoid it ?

Thanks Tamir

0 Former Member over 9 years ago

Ok Garmin Support help me fix this ... if it happens to someone else here what you do :

There may be corrupt data saved on your device causing it to malfunction. I would recommend deleting certain files from your unit via the computer in order to ensure any possible corruption is removed. Folders that can be safely cleared: (Note that your device may not have all of these folders)
• Activities
• Courses
• Newfiles
• Monitor
• RemoteSW
• Segments
• Workouts
NOTE: To avoid losing data, sync your device with Garmin Express before starting this process. Use CAUTION when deleting. Do NOT delete unknown files; deleting wrong files from your mass storage device can cause adverse performance affects.
PC:
1. Connect the Garmin device to the computer
2. Click Start menu*
3. Click File Explorer, Computer or My Computer
4. Double-click Garmin device drive
5. Click This PC (Windows 10 only)
6. Double-Click on the Garmin drive
7. Open the Garmin folder
8. Select all folders listed above
9. Press the Delete key on the keyboard
10. If prompted, click Yes to confirm the deletion
11. Click the Back button to return to the drive list
12. Right-click on Garmin drive
13. Click Eject
14. Unplug device from computer
*For Windows 8, press the Windows key + X and choose File Explorer
Mac:
1. Connect the Garmin device to the computer
2. Open Finder
3. Click Go in the menu bar at the top of the screen
4. Click Computer
5. Double-click Garmin drive
6. Open the Garmin folder
7. Select all folders listed above
8. Drag the selected files to the trash
9. Click the Back button to return to the drive list
10. Right-click the Trash on the Dock
11. Click Empty Trash
12. Click Empty Trash to confirm
13. Right-click the Garmin drive
14. Click Eject “Garmin”
15. Unplug device from computer
Afterwards, restart the watch and then sync and update your device using Garmin Express. It’s recommended to remove old data from devices at least every 30 days or more, depending on use. Ideally, you should remove old history once it has been synced to Garmin Connect in order to prevent data corruption.