Cracked mine recently, not sure where. Maybe I clinked it on something one day, but I put a glass screen protector on it and will keep it until it dies since it works great. Other than the screen crack. Just waiting until a new device comes out that I want (an Instinct 2 would be on my list). I got it in early 2016 so I feel like I've gotten a lot of use out of it!
Mine cracked this week. Do n’t know why. I use it daily for running and cycling, in winter iceskating. Watch is 15 months old. So no swimming for me with this one.
Did you have any luck get repair or replacement? I'm in the same situation and they have offered me a refurbished model at nearly half the price of a new watch. I'm so disappointed, this watch is a big investment for this to happen. I've also been really disappointed in other features, it is always troublesome with syncing.
I sent mine back to them and they sent me a refurbished one - and like you say it was almost half the cost of a new one. I think they have taken the mick a bit to be honest as there is clearly an issue as so many of us have experienced the same. I don’t think it’s a reasonable charge. How much really would it cost to replace such a small but if glass? Wouldn’t a small charge like £20 be more reasonable? just my thoughts on it.
No luck yet - looking for a Garmin victim in the USA so i (we) can pursue there. As MichelleB says - theres clearly a design issue with the watch - and charging 120 euros to replace it is outrageous
Hi,
I purchased my watch (Forerunner 745) a few months ago. Everything was going fine until I noticed a crack in the glass. From one side to the other. I don't understand how this could have happened. I wear it all the time and did not do anything rough. Besides, the glass should be very strong material and isn't supposed to crack easily.
I had the same explanation from Garmin, no warranty-claim possible. Only an offer to change and pay for a refurbished model of the same kind.
Very disappointing.
If you are a united states resident, we can file a class action lawsuit against garmin. Ive spoken with a lawyer who has been succesful against garmin before
Kind thanks, but I'm an EU-citizen :-)
A few weeks after buying a forerunner 245 I got out of the pool a little fast and my watch hit the diving board. I felt that the shock had been hard. The result was a nice crack that was clearly visible in the light. But on the other hand I took the risk of continuing to swim with it in the pool and so far I have no problems.