Cracked mine recently, not sure where. Maybe I clinked it on something one day, but I put a glass screen protector on it and will keep it until it dies since it works great. Other than the screen crack. Just waiting until a new device comes out that I want (an Instinct 2 would be on my list). I got it in early 2016 so I feel like I've gotten a lot of use out of it!
Did you have any luck get repair or replacement? I'm in the same situation and they have offered me a refurbished model at nearly half the price of a new watch. I'm so disappointed, this watch is a big investment for this to happen. I've also been really disappointed in other features, it is always troublesome with syncing.
I sent mine back to them and they sent me a refurbished one - and like you say it was almost half the cost of a new one. I think they have taken the mick a bit to be honest as there is clearly an issue as so many of us have experienced the same. I don’t think it’s a reasonable charge. How much really would it cost to replace such a small but if glass? Wouldn’t a small charge like £20 be more reasonable? just my thoughts on it.
No luck yet - looking for a Garmin victim in the USA so i (we) can pursue there. As MichelleB says - theres clearly a design issue with the watch - and charging 120 euros to replace it is outrageous
Hi,
I purchased my watch (Forerunner 745) a few months ago. Everything was going fine until I noticed a crack in the glass. From one side to the other. I don't understand how this could have happened. I wear it all the time and did not do anything rough. Besides, the glass should be very strong material and isn't supposed to crack easily.
I had the same explanation from Garmin, no warranty-claim possible. Only an offer to change and pay for a refurbished model of the same kind.
Very disappointing.
If you are a united states resident, we can file a class action lawsuit against garmin. Ive spoken with a lawyer who has been succesful against garmin before
Kind thanks, but I'm an EU-citizen :-)
A few weeks after buying a forerunner 245 I got out of the pool a little fast and my watch hit the diving board. I felt that the shock had been hard. The result was a nice crack that was clearly visible in the light. But on the other hand I took the risk of continuing to swim with it in the pool and so far I have no problems.