Optical HRM not working, device sluggish and battery drain since update

no heart rate

hello,
iam new here and new with garmin,
after 1day iam dead no heart rate so bored,
not working after one day but paid that much for it
???
is this because of bug ?:mad::mad::mad::mad:

no heart rate

No Heart rate after using 1day ?
Im BORED

I have updated to same system software levels as you and I am seeing the exact same problem, so yes, definitely a systemic error. I too hope Garmin fixes this ASAP.

Yes, probably they will, like in a month! Garmin trying to fix they bugs, but they have an updates only once in a month or even two! :mad:

Just finished my run:
https://connect.garmin.com/modern/activity/1131471882

OHR was OFF until the 7:49 minute.

HR wasn't correct as well. The numbers was really low. I usually run at 150bpm and it was around 130bpm until 34:43 minute, then, it started to go up.

I installed a last version of all the updates, here is my System -> About
Software Version: 4.20
GPS: 3.00
Display: 2.10
Bluetooth/ANT: 2.20
WHR: 2.60
Connect IQ 1.2.2

It is defiantly a bug, a real serious bug. Please take your attention and fix that.

Screen shots

This is the same issue I had today. It worked a few times after the update...now no HRM during activity mode, but shows HR via the Garmin HR widget.

Hmmm, didn't put too much thought into it but happened to me once since the update as well... No HR in an activity at all for the first ~5:40

https://connect.garmin.com/modern/activity/1129607644

Also, is everyone having this issue with the HR graph where the scale is off?

For example here:

https://connect.garmin.com/modern/activity/1127699175

The scale goes from 160 to 200 where the HR is between 150 and 185. As a result it seems as if you're missing HR measurements at certain points (making the graph fullscreen gives a proper scale btw). Happens with a lot of my activities...

This is the same issue I had today. It worked a few times after the update...now no HRM during activity mode, but shows HR via the Garmin HR widget.

Yep. Same here!
I've open an issue to Support via that link (and I suggest to do that to everybody). Will see how the things are moving, cause, its been a few days since the update and no sign from Garmin.

Missing HR from start of an activity.
Only happened once, but after the update.
This is probably private, but support should be able to see it.

https://connect.garmin.com/modern/activity/1131306242

Before the update I have had what I'd term innacurate HR data for the first 5 mins before, perhaps garmin now try to detect what is inacurate and just dont display/record it now.

Had my 235 since 11/20/15-over 1,000 miles run. Worked great. Updated a few days ago. The watch shows HR but it stays in the low 80's when normally it would read 130-150. Looks like I go back to the HRM strap, which, by the way, I haven't missed. I have the VVA- non HR and my 920xt, but really liked running w/o the strap.
You would think a guy who has run over 84,000 miles would know his HR w/o a monitor. I jumped on the HR monitor train when Polar introduced them a long time ago. Been with Garmin since the 101- lovingly referred to by old runners as "the brick".
I am confident that Garmin will get it squared away. If they don't, guess what? I will keep running. Nick:)

Yep. Same here!
I've open an issue to Support via that link (and I suggest to do that to everybody). Will see how the things are moving, cause, its been a few days since the update and no sign from Garmin.

done. submitted my issue to garmin support. thanks for the link.