Yesterday, I logged a 13 mile walk as a "run" using my 235. I logged it as a run, as there is no hike or walk activity selection. I used my footpod and Garmin ANT+ Chest strap, as these are far more accurate than the watch (they need to fix this). I recorded just shy of 13 miles and 31,000 steps, and was dual gps'ing with GPS and GLONAS. All was well and good until this morning when I looked at my connect sync and noticed that it claims 30 miles and doubled the calories. It appears to me that it is taking the total steps and adding them into the formula after already logging them in the activity. This is incorrect. I noticed that my assumed active calories was also roughly doubled. This seems like it can be easily addressed, and MUST be. Has anybody else noticed this. Also, why no "hike" or "walk" activities?
Ok so just got this dreaded bug again. I thought it had gone away. I was still getting discrepancies between the full page and the widget calories but they were no more than 100 kCal which I could live with for the time being. Distance was matching up ok. BUT, now, it's gone loco again.
Step and HR data missing for a few hours and doubled calories and distance from my run into daily activities. It's obvious something went wonky when I uploaded my run activity from this morning.
I am still awaiting feedback from Garmin support (both local and international support). I had created several tickets some 2-3 weeks ago. I'm starting to think they will not get back to me at all - Very dissapointing. I'd be fine with them not getting back to me if the issue(s) got fixed but not getting back to me and still not fixing the issues is unacceptable.
I'm having a similar problem. On my connect screen, however, it shows that I must have switched timezones. I have not. I've posted this in the Android - Connect forum since the device seems to count correctly. Maybe I should have posted here instead.
Is there a chance you are seeing the timezone warning too?
I'm having a similar problem. On my connect screen, however, it shows that I must have switched timezones. I have not. I've posted this in the Android - Connect forum since the device seems to count correctly. Maybe I should have posted here instead.
Is there a chance you are seeing the timezone warning too?
Thanks.
I've seen that once but it's kinda unrelated to this particular issue.
Mine was working close enough until today as well. I called Garmin on Wednesday after my watch froze to figure out how to get the steps back on it. They told me I wouldn't get credit for more steps until I went over 7,200 again. I told them about the calorie issue too. They said it may be a defective unit and would help me delete files that may be corrupted. I followed the steps and then reset the watch as a new unit. It was closer on Thursday, Friday, and Saturday so I thought it was good enough. I'll be calling again tomorrow since it is way off today after running 10 miles after church.
10 mile run - 18,000+ steps - 879 calories (normal)
All day activity - 5,000+ steps - 994 calories (what???)
I'm not sure how I got so many calories for 5,000 steps (see attached). GC says I've burned 3378 calories total today. My watch says I've burned 2525 (see attached for data right after my run). That means my calories from my run got almost doubled. MyFitnessPal uses the GC number, so it's hard to track my calories throughout the day when I have no idea what my actual projection is (see attached).
Mine was working close enough until today as well. I called Garmin on Wednesday after my watch froze to figure out how to get the steps back on it. They told me I wouldn't get credit for more steps until I went over 7,200 again. I told them about the calorie issue too. They said it may be a defective unit and would help me delete files that may be corrupted. I followed the steps and then reset the watch as a new unit. It was closer on Thursday, Friday, and Saturday so I thought it was good enough. I'll be calling again tomorrow since it is way off today after running 10 miles after church.
10 mile run - 18,000+ steps - 879 calories (normal)
All day activity - 5,000+ steps - 994 calories (what???)
I'm not sure how I got so many calories for 5,000 steps (see attached). GC says I've burned 3378 calories total today. My watch says I've burned 2525 (see attached for data right after my run). That means my calories from my run got almost doubled. MyFitnessPal uses the GC number, so it's hard to track my calories throughout the day when I have no idea what my actual projection is (see attached).
Yep, I can show lots of examples like that as well. I just delete any non-activity additions to my MFP calorie quota and ignore GC calories all together. It's unfortunate.
Have a look at the HR graphs for the days that you get stupidly high step calories. You might find an hour or so above 100BPM, especially after a run, which is where the excess comes from. As if you were swimming or power walking for that time.
It all comes down to HR sampling rate and accuracy.
I am still awaiting feedback from Garmin support (both local and international support). I had created several tickets some 2-3 weeks ago. I'm starting to think they will not get back to me at all - Very dissapointing. I'd be fine with them not getting back to me if the issue(s) got fixed but not getting back to me and still not fixing the issues is unacceptable.
So, I've heard back from local and international support.
Local support, know nothing about the issues and just persist with asking me to send the watch to them. I am certain nothing would come of this other then I'd be without a watch for weeks if not longer.
International support appear to acknowledge all issues I have including the step widget/full page and calorie/distance discrepancies. After me having to chase them up for status on the issue, this is what they said:
Thank you for contacting Garmin International. I will be happy to assist you further.
I am sorry that you are having these Garmin Connect issues. While we do not have any resolution updates from engineering we are able to tell you that the cases have been escalated and the issues have be acknowledged. They are working on fixes for these issues.
I took the 235 out for my first outdoor run with it, 10 miles.
Calories came out as 5,483 (1,650 resting, 3833 active)
If I look at the bar in health stats / calories (android app) it states I burnt more calories walking than running today....
If I goto the run in the app it's 1,537 calories (seems resonable), but where did the other 2,300 come from?
Looking at the website I see a 10 mile run plus a 13 mile walk for 23 total miles, that's just wrong, I ran 10 and walked 3, the watch right now states my distance for the day as 13 miles!
I could believe that an inflated heart rate increased my walking calories, but fundamentally a 3 mile walk can't burn 2.5x more than a 10 mile run, add to that the fact it's stating 23miles & I'm fairly certain this a double counting issue.
However, just because there is a double counting issue, doesn't mean there isn't also some heart rate sampling/calories quoted issue too, it's just a seperate one.
However, just because there is a double counting issue, doesn't mean there isn't also some heart rate sampling/calories quoted issue too, it's just a seperate one.
Today so far is just nonsense as far as steps and calories is concerned. I don't think it has to do with the FR235 but is related to GC processing as it has done this before.
It has done this before and in my case it takes my running distance, adds it to my daily steps distance (can be seen by stride length) and somehow sees them as unreported "steps" and gives credits for them in the calories at the rate of burning calories when walking.
Perhaps it will realign/correct by the end of the day as it often does.
I continue to have problems as others have reported above. Some days the calories and distance aren't off by much. Other times, it's close to doubled. I called Garmin International again today to follow up on my ticket which was originally opened just before the end of the year. They could verify the issue and promised some engineers were working on it. Like others have said, it does not appear to be a problem with the watch capturing the data, but instead is in how the data is being processed/reported via Garmin Connect.
I do not get the impression that a fix would be coming any time soon, but I did spend several minutes gently venting. I told them I had owned at least three generations of Garmin watches, that I generally loved their products, that I had bought this one specifically for the calorie/steps/sleep counting since I still have my 910XT which is in perfect condition. I said I was optimistic that they would listen to their customers and work hard on this issue. I offered to beta test anything they wanted. I mentioned that many on this forum had experienced the same issue. Basically, I hoped that I would get some sympathy and see this moved up on the priority list since it impacts what I consider to be a basic promised function of the watch. If I only wanted a running watch, I would have just stuck with my 910XT.
Add me to the list of 235 users having this problem. Does it go away when the connection between MFP and Garmin Connect is terminated? I'm planning to try that tomorrow, but am curious if anyone has already found it to be an interim fix.
