Heart Rate Stuck on 66

i only got mine yesterday and almost immediately it stuck on a HR of 66.

I just copied the new beta file 3.13 to my Garmin folder (not removed anything) rebooted and its now working fine. ( i used my wife's mac)

Watch was close to going back today if that didn't fix it for me but luckily it did.

I would try again but keep it simple and see how its goes.

Good luck as its a cracking watch when working correctly.

regards

Paul

Mine keeps doing this as well. It always seems to happen while sleeping so that when I wake up it is pegged at 66 and you can see the last 4 hour graph is completely flat.

First time it happened, it started working again after about an hour. I tried rebooting it during that time, that didn't help, it just started back up still pegged at 66. It is only my 6th day with the watch and it is happening again.

Thanks for the replies, guys.

I've tried fiddling about with the software a few times over the last 24 hours, reverting to 3.10 and then reinstalling 3.13, but nothing seems to be shifting the problem.

After speaking to Garmin, the best they can offer is for me to return it to them at my cost, before they will send me out a refurbished unit (not new!) within 14 days - So I'll end up out of pocket on the postage and have a second-hand watch! Hence why this is going back to where I bought it for a full refund.

I'm tempted to buy again, as, when it was working this was almost my perfect running watch (I don't need super-accurate HRM and it's not a huge issue to me to have to charge every few days). I just want to make sure I get the money back BEFORE it goes past their returns period, whilst I decide what to do.

Possibly a 230 and a Scosche Rhythm (but do I REALLY want to miss out on the in-device HRM???)

just did a small run this morning, all good and now its back to 66, will do another quick run to see if it changes, if not its going back

on the phone with garmin, have done a master reset which on the phone is SYSTEM/restore defaults, HR is back again but for how long.

Looks like they are going to send me a new device in the post to replace this one. (i am in the UK) but first i have to send them my current watch.

I have a RMA number and have to post it at my own cost back to Garmin. When they rx it they will send me out a new product. 10-14 days.

The guy on the phone told me there is no fix for this HR issue and that all they can do is send out a new unit. But i am assured they have raised a ticket with their colleagues in the USA to find a fix.

on the phone with garmin, have done a master reset which on the phone is SYSTEM/restore defaults, HR is back again but for how long.

Looks like they are going to send me a new device in the post to replace this one. (i am in the UK) but first i have to send them my current watch.

I have a RMA number and have to post it at my own cost back to Garmin. When they rx it they will send me out a new product. 10-14 days.

The guy on the phone told me there is no fix for this HR issue and that all they can do is send out a new unit. But i am assured they have raised a ticket with their colleagues in the USA to find a fix.

Very concerning that Garmin admit there is currently no fix for the issue. I wonder if they know whether it is something that is only affecting certain units, or whether it is something inherent in the HRM itself, meaning all 235's will eventually have this problem?

I'm having to post mine back within the UK, but the cheapest service to cover the insurance is £7.25 and, allowing for a few days for Garmin to acknowledge receipt, 10-14 business days could well be January, with Xmas and New Year slap bang in the middle. I sold all my Fenix 3 to pay for this one, so my only running option is my 205 in the meantime.

If you're in the UK why are you posting it back to Garmin? Your contract is with the retailer, you should be able to take it back there and get a replacement on the spot?

The one and only failure I had with a Garmin device was on my original Etrex20, Garmin told me it had to be replaced and I took it back to Go Outdoors where I got it. They replaced it immediately from their stock.

i bought mine online at active+ on their black friday deals, £188 for a 235.

I am contacting them for a return, i believe as the product is faulty they will pick up from my house for free.

My only hope is they can replace it for another one. But currently out of stock. If i do go down the Garmin route at least i know they have some.

If you're in the UK why are you posting it back to Garmin? Your contract is with the retailer, you should be able to take it back there and get a replacement on the spot?

The one and only failure I had with a Garmin device was on my original Etrex20, Garmin told me it had to be replaced and I took it back to Go Outdoors where I got it. They replaced it immediately from their stock.

The problem is the retailer that I bought it from is at the other end of the country and have no stock until the new year anyway. I have spoken to them this morning and, in fariness, they have been more than helpful, offering me a full refund should I require it, but they are unable to replace it this side of Xmas, without sending the unit on to Garmin for a warranty replacement. I could get the refund (5 days to my account, after they receive it) and buy elsewhere, but I'm concerned that if everywhere else sells out in the meantime, I will still have lost my device and be waiting weeks for a replacement. At the moment, I'm still keeping everything crossed for a quick turnaround.

Either way, I will have to post the item back, it's just sendng it direct to Garmin cuts out a few days (rather than waiting for the retailer to send it on). The retailer has even promised to up my no quibble returns period, to cover me, should the second device also show signs of faults after a few weeks (by which time, it will be a couple of months since original despatch).

Should the second unit start to display the same sort of faults, then it will be a refund and a 230 instead. I just so want the 235 to iron out the problems.

I've also asked Garmin for their initial impressions as to how many similar complaints they have had so far. I can't help thinking in the back of my mind that this may turn out to be something that effects all 235's, it's just that it may take a while to show itself (mine was 2 weeks of use).