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Issue With High Heart Rate Alert

Former Member over 9 years ago

There seems to be an issue with Forerunner 230 Heart Rate alerts.

I picked up this watch at the NYC Marathon expo along with the Premium heart rate monitor. The high alert does not seem to work. Here are my settings:

High Alert - 151 bpm
Low Alert - 139 bpm

Then when I go into Alerts I see "Heart Rate 139-151 bpm"

The low alert works fine - while my heart is below that threshold the watch will vibrate to alert me. However, I can cross the high threshold and there is not alert. I ran a tempo run @ 162 today and the alert didn't go off once. (https://www.strava.com/activities/428993504)

I've tried turning off the low alert and testing the high by itself but it did not work. I've also tried the low alone and the low works. I've tried this with a friend who has a similar watch and he verified that the settings appear correct. He was just as surprised as me when the alert didn't go off.

Am I doing something wrong, or is this a firmware issue? It's also a little confusing because there are 4 different places to set heart rate zones (on the watch, device settings, garmin connect settings (default, running)). I'm happy to share any details that might help with debugging the issue.

EDIT - More debugging steps
I've also tried following along @ https://www.youtube.com/watch?v=n8WbZBvWO30

EDIT 2 - After Contacting Support
Does Garmin monitor the forums? I'm trying to figure out if this is a watch-specific issue or something related to the firmware.

EDIT 3 - Software Update
I saw there was a software update to version is 2.40 (7478ce4). I installed the software and I will be going on a run tomorrow morning. I will update this thread after the run.

EDIT 4 - After Update
Great news - the alerts worked perfectly! Thanks Garmin for squashing this bug.

0 timgrose over 9 years ago

Ian
Sorry for the problems.

Trouble is so few people have a 230 right now it is tricky for fellow users (me included) to help on the forums. Garmin staff, as a matter of course, don't regularly post here.

If 2.40 does not help, I will alert my Garmin contact in the Forerunner team to see if we can get to the bottom of it.

0 Former Member over 9 years ago

Thanks for your help but it won't be needed. 2.40 fixed the issue and the watch is working perfectly now.

0 Former Member over 8 years ago

I am also having a similar issue but my 230 is running s/w version 7.10 (1bcef5c).

I've set a upper only limit and run and the alert sounds when I exceed the upper limit... all good!

I've set an upper only limit when I had auto laps set to 1km and no sound when my HR exceeded the upper limit... :-(

On Sunday I had an upper and lower HR alert set up (and auto lap set to 1km) - when I set off the lower alert was beeping and buzzing away but when I exceeded the upper limit... nothing :-(

Any ideas? I read above that version 2.40 fixed it but I guess that's quite old s/w compared to the version I'm running?