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Sensor Pairing and Connection Issues after 12.30

Former Member
Former Member over 5 years ago

In version 12.30 i find my diferents sensor (vitesse, power and heart  frequence)

At the same time my old Edge800 finds and keeps the connection with the same sensors.

Everything was good before this new version.

  • Former Member
    0 Former Member over 5 years ago

    ANT+ sensonsoe lost during ride after update 12.30.0.0ANT+ sensors go down after 2min of the rideversion 12.30.0.0

    i want to try te delete all the sensors and then pair them again!

  • 0 over 5 years ago in reply to Garmin-Matthew

    See this activity: https://connect.garmin.com/modern/activity/4802063975

    My Edge 820 wouldn't stay connected to either my Wahoo TickrX or Pioneer power meter. It was a total joke.

  • Former Member
    0 Former Member over 5 years ago

    Desconectando  en configuración el Wiifi y el Bluetooth los sensores funcionan en la versión 12.30 

  • 0 over 5 years ago in reply to Garmin-Matthew

    The solution is to roll everyone back to 12.10 or as I said earlier, just re-release 12.10 as 12.40 of you need to keep rolling forward. That would allow you the time to work on a solution while returning functionality to your long suffering customers.

    This thread was started up over 2 weeks ago and we're still suffering from this software bug, this is really unprofessional of Garmin. You might want to pass this on to your devs/management https://en.wikipedia.org/wiki/DevOps, in my job if I left a bug out in the wild for more than 24 hours I'd be looking for a new job. 

  • 0 over 5 years ago in reply to 8191372

    Estimados, yo tuve que hacer lo mismo que el usuario c.r.d. con mi Garmin Edge 820. Fue la forma mas rápida que encontré para salir del brete. Desconectando la WiFi y Bluetooth pude lograr que los sensores no se desconecten solos aleatoriamente, pero de todas formas no conectan con la velocidad que lo hacían antes de este maldito update 12.30. Es lo que diríamos un "Workaround" para salir del paso!!!

    Con este update 12.30 flor de quilombo han armado a todos los clientes y usuarios de Garmin 820 con el tema de los Sensores ANT+, la WiFi y el Bluetooth!!!.

    Garmin, por favor apresuren la solución y prueben mejor los Updates antes de liberarlos DIOS!!! Ya es un tema recurrente con Uds que por arreglar algún caso aislado, o una funcionalidad que usan dos monos locos en el mundo rompen todo y joden a todos los usuarios/clientes!!!

    Esperamos novedades de la corrección a la brevedad Sres, arriba el usuario le dio varios tips para aplicar a la brevedad mientras hacen el forense de que les pasó con esta malograda v12.30!! 

    Saludos.

  • 0 over 5 years ago in reply to Garmin-Matthew

    Thank you for keeping us informed Matthew, hope it is resolved soon.

  • 0 over 5 years ago in reply to Garmin-Matthew

    Same problem here. Sensor dropouts all the time. (after upgrade) Never had it, I use mine for 3 years now. I delete these activities, because they are useless. Same sensors keep connected to my Fenix 5X. So no sensor problem.

    Garmin should know what has been changed during last update. Please do not ask your customers, but your technician!

  • Former Member
    0 Former Member over 5 years ago in reply to n-garcia

    Thank you very much n-garcia! I lost all my power meter connections and now it works again with your helpThumbsup

    Bettina

  • +1 over 5 years ago

    First off I would like to thank all of you for the information you have provided. It is extremely helpful in resolving the issue permanently.

    We would like to collect some additional data so we can get this issue resolved for you as quickly as possible.

    Please confirm that you are running software version 12.3 on your Edge 820 by answering the questions below in your reply:

    • Is this an issue you are still having with your device?
    • If so, have you done a factory reset? (If you have not yet, please post a link to your most recent activity)
    • If you have done a factory reset, please tell us how you did the reset?
    • What sensors are you using?
    • Have you unpaired and repaired your phone? (If you have not yet, please post a link to your most recent activity)

    EDIT:

    ******** Please be sure to set your activity to public before posting them in this thread so we can view them*********

  • 0 over 5 years ago in reply to Garmin-Duncan
    • Is this an issue you are still having with your device?
      • yes
    • If so, have you done a factory reset? (If you have not yet, please post a link to your most recent activity)
      • yes, i did factory reset
    • If you have done a factory reset, please tell us how you did the reset?
      • Hold Lap/Reset and Start/Stop
      • Press and release the power button
      • Continue to hold only Lap/Reset and Start/Stop
      • Release Lap/Reset and Start/Stop when the Garmin Logo is cleared
        • it didn't help
    • What sensors are you using?
      • hrm, powermeter, bluetooth on, gps off.
    • Have you unpaired and repaired your phone? (If you have not yet, please post a link to your most recent activity)
      • yes, i have unpaired and repaired.