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Garmin suddenly went to 0.00km mid ride and stopped recording anything

Former Member
Former Member over 5 years ago

Garmin worked for a few hundred metres then suddenly beeped and went to 0.00km/h, and remained stuck on the distance I was at.  It did not work again after that.  I tried restarting the device 5 times and every time the same thing happened.  I was competing in a race, and missed my entire ride, so I'm really upset.  Does anyone have any ideas why this would have suddenly happened?  I've never had an issue with it before.

Thanks in advance,

  • 0 over 5 years ago

    Whenever a Garmin I have starts doing weird stuff (not the usual weird stuff, but unusual weird stuff) I do reset.  A full reset wipes all your data and settings so you may want to save those and restore them afterward.  For the 820:

    Non-prompted Non-Vol Clear – (Factory Reset) Clears NV and deletes all FIT files including Activities, Courses, Workouts.

    1. Turn device off
    2. Hold Lap/Reset and Start/Stop
    3. Press and release the power button
    4. Continue to hold only Lap/Reset and Start/Stop
    5. Release Lap/Reset and Start/Stop when the Garmin Logo is cleared
    6. The unit will restart and clear non-vol

    Saving settings for before reset

     

    Folder Name

    Contains

    Copy  contents of this folder to new unit folder:

     

     

     

    Activities

    Activities

    Activities

    Apps

    Connect IQ apps

    Copy prg files to Apps

    Courses

    Courses

    NewFiles

    HMD

    Screen layouts for HMD

    NewFiles

    Locations

    Saved locations

    NewFiles

    Records

    Personal records

    NewFiles

    Segment_List

    Leader board selection for segments

    NewFiles

    Segments

    Segments

    NewFiles

    Settings

    User profile and sensor pairings

    NewFiles

    Sports

    Screen layouts

    NewFiles

    Summary

    Activity summary from other devices

    NewFiles

    Totals

    Activity totals

    NewFiles

    Workouts

    Workouts

    NewFiles

    Multisport (Watches only)

    Multisport settings

    NewFiles
  • Former Member
    0 Former Member over 5 years ago

    Thank you for your reply looigi

  • Former Member
    0 Former Member over 5 years ago in reply to looigi

    Help me I'm not so smart about saving the data before a full reset. What are the exact steps so I can load the data back after the reset