We realize how important Bluetooth Connection is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with Bluetooth Syncing/Connection, we would like the following information to help understand the issue.
- What phone are you using?
- Was the Connect app open to the foreground, minimized (running in the background) or closed when the sync didn't completed? https://support.apple.com/en-us/HT202070
- Did you try prompting a sync? If so, did that work?
- Did the activity/data sync to the Garmin Connect app? If not, what steps did you take to get the data to sync?
- Do you have any other Bluetooth devices actively paired with the Edge during the syncing process?