Edge 820 purchased Oct 2016, so roughly 22 months old. Almost exclusively I only use the data screens whilst cycling. However, on recent ride I used the navigation and maps functionality, only to discover about a quarter of the screen was being effected by the "screen halo" issue - none / faded screen and partial horizontal black lines.
Phoned Garmin support this morning, and whilst they acknowledged issue without much prompting from me, they claim it will cost £92.18 to replace, since it is out of it's 12 month warranty.
My understanding is that in the UK we are covered by an EU directive which essentially gives all consumer goods a 2 year warranty against faulty goods, including manufacturing defects. The rep I spoke with didn't appear to acknowledge this, and it may be I misunderstand the EU directive.
In this thread https://forums.garmin.com/forum/into...ew-level/page2 , post #23 Shawn-Garmin (Garmin Forum Admin) implies Garmin will replace units with this defect. I tried to draw the attention of the rep I spoke with to this post, but again, no acknowledgement made.
Does anybody have any experience or advice with using the 2 year EU directive argument with Garmin for this screen halo problem? Is it relevant? Or should I just accept the £92.18 replacement cost, even though the issue is clearly acknowledged by Garmin, and it is clear my unit is not an isolated case?
Would I have a better chance of replacement with Evans Cycle, who originally sold me the unit?
