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SRAM eTap keeps disconnecting and reconnecting, about every 20 seconds

stepolin
I suppose this can be due to the battery-saving mode of the eTap components. But with firmwares 9.0/9.1 there's an annoying on-screen message plus an alert beep, every time the Edge inform that a shifting sensor is discovered. In fw version prior to 9.0 the disconnecting/reconnecting was also present, but without messages and alert beeps.

The only way I can use the Edge is by turning off the shifting sensor... Since basically I upgraded from the 810 to the 820 because of the eTap connectivity, this is a little frustating.
I'm thinking of getting rid of the 820 and stay with the good, old 810
  • 0
    I have the same problem. SRAM eTAP on two different bikes constantly disconnect and reconnect, a Rotor Power meter just drops hard and cannot reconnect without a restart. Occasionally I lose a Garmin HRM, and it reconnects. Occasionally I also loose connectivity to my Garmin Radar taillight.

    I have tried deleting and then reconnecting devices with a repeat of the problems. I've also disabled WiFi and Bluetooth without much improvement.

    I anyone has any other suggestions, or if Garmin could issue a fix I would greatly appreciate it!
  • 0
    same happens to me on my edge 520 plus - wasn't happening on my older 520
  • Former Member
    0 Former Member
    I suppose this can be due to the battery-saving mode of the eTap components. But with firmwares 9.0/9.1 there's an annoying on-screen message plus an alert beep, every time the Edge inform that a shifting sensor is discovered. In fw version prior to 9.0 the disconnecting/reconnecting was also present, but without messages and alert beeps.

    The only way I can use the Edge is by turning off the shifting sensor... Since basically I upgraded from the 810 to the 820 because of the eTap connectivity, this is a little frustating.
    I'm thinking of getting rid of the 820 and stay with the good, old 810


    I have the disconnect problem with my Edge 1030 too. Very annoying. Garmin - can you please fix this? :-(
  • Former Member
    0 Former Member
    I’m running Di2 but occasionally have the same issue. It usually starts at the beginning of the ride so I stop and stop the activity and trash the start of the ride. I then completely power down the 820. Until I get the red power off. I wait through the shut down process and then restart. This process has always stopped the 820 from dropping and reaquairing every 20 seconds. Good luck.
  • Former Member
    0 Former Member
    Same here. Very annoying. I've tried resetting everything, but without improvement. Needs to be solved with new update.
  • 0
    I suppose this can be due to the battery-saving mode of the eTap components. But with firmwares 9.0/9.1 there's an annoying on-screen message plus an alert beep, every time the Edge inform that a shifting sensor is discovered. In fw version prior to 9.0 the disconnecting/reconnecting was also present, but without messages and alert beeps.

    The only way I can use the Edge is by turning off the shifting sensor... Since basically I upgraded from the 810 to the 820 because of the eTap connectivity, this is a little frustating.
    I'm thinking of getting rid of the 820 and stay with the good, old 810


    [Update]
    Yesterday I upgraded the Edge to fw Beta 9.34, and today I made a 3 hours ride, without a problem. Sram Etap sensor is found only once, and the current selected gear was always accurate.
    This should be the bug fix:
    • Cleaned up some of the sensor found notifications that could occur in the middle of a ride.

  • Former Member
    0 Former Member
    I haven't tried the 820, but with 1030 FW 6.00 this problem still exist. Can we get a fix please Garmin?
  • 0
    the beta software on the 520 plus seems to have fixed this too
  • Former Member
    0 Former Member
    Should I post this in the 1030 subforum to get it noticed then? At least 520 and 820 seem to have it fixed, which is a step in the right direction.
  • Former Member
    0 Former Member
    Still having problems with this on my 1030, and just for the heck of it, I tried with my 820 with latest FW and it does not work properly at all. Either I have something that messes it up, or it's just plain bad equipment from Garmins side. :-(

    Seems like it's some kind of bug. Fairly easy to solve for most ppl thou.

    https://forums.garmin.com/forum/into-sports/cycling/edge-1030-aa/1396881-sram-etap-keeps-disconnecting-and-reconnecting-edge-1030