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Screen Halo has gone to a new level.

Former Member over 7 years ago

So I have had the infamous 'halo' for a while but my unit was 100% otherwise. So rather than introduce issues, I decided the halo was a small price for a unit that had no other issues whatsoever.

Well, turned it on today and all seemed ok, when the screen flashed black to show me a live segment, I seen the top right corner of the screen and what looks to be complete delamination of a screen layer.

It very noticeable now with the screen turned off and while its not causing any touchscreen issues at the moment, it might if it gets any bigger.

In hindsight, I should have sent it in for warranty when the halo started. Its now 20 months since I bought the first 820, though it was replaced Jan 17 as the original had a power on issue from new. ciq.forums.garmin.com/.../1329822.jpg

0 Garmin-Shawn over 7 years ago

DillonSom I will send you a PM. Thanks for the post.

0 Toni_H85 over 7 years ago

I had the same problem. I sent it to Garmin and got a new one. Great.

0 Former Member over 7 years ago

Thanks Shawn for the PM.

Cheers Toni H85.

Garmin Aus have asked me to return it, which I will do in the next few days, I don't know what they are going to do just yet but hopefully it can be sorted out. Thanks for the replies !

0 jjespdk over 7 years ago

Thanks Shawn for the PM.

Cheers Toni H85.

Garmin Aus have asked me to return it, which I will do in the next few days, I don't know what they are going to do just yet but hopefully it can be sorted out. Thanks for the replies !

You will get a new refurbished unit I am sure. But the same problem will occur after a while I guess. Until now, Garmin has not official changed something physical to the units to help out with this design problem. The screen cannot handle hot weather and all the shakes when mounted on the bike. But at least they send us new units. But for how long, is the question.

0 mehere over 7 years ago

out of curiosity how long have those of you who have had units replaced had them?

I'm having the same halo issue. it hasn't bled into the screen yet though. when i contacted Garmin support via e-mail i was told i could send it in and have it repaired for $150. I said no thanks. i'd rather put that money towards a another brand i wouldn't have to replace every few years.

0 Garmin-Shawn over 7 years ago

mehere I will reach out to you via PM. Thanks for the update.

0 changrenyong over 7 years ago

The screen halo on my 820 is not the only thing getting worse. I did a 2-hr and 15-min ride this morning with the battery level started at 72%. When I was done, it was down to 11%. I have owned many Garmin bike computers (200, 800, 510, 520, 810 and 820) and without a doubt the Edge 820 is the worst.ciq.forums.garmin.com/.../1337951.jpg

0 changrenyong over 7 years ago

mehere I will reach out to you via PM. Thanks for the update.

What is Garmin's solution for the halo screen issue? Thanks!

0 changrenyong over 7 years ago

Shawn-Garmin Would you be able to answer my question above? Thanks!

0 Garmin-Shawn over 7 years ago

Yes, sorry for the delay. I will send you a PM.