Lost Turn by Turn. Incorrect Distance to go Navigating a course

Do you have "recalculate automatic" enabled? If so, see if things work better with it turned off.

The "avoidance" and "activity type" shouldn't be used for the route that is first calculated to follow the track.

Recalculation Set to Off Doesn't Prevent the Problem

Do you have "recalculate automatic" enabled? If so, see if things work better with it turned off.

The "avoidance" and "activity type" shouldn't be used for the route that is first calculated to follow the track.

I've been doing some tests for Garmin. I can repeat the problem at will at a certain location. The problem has occurred on around 16 of 21 courses I've navigated using the 820. It seems related to a physical area not a course as it has failed in the same location in several different courses that have passed through that point. The fault seems to be created by the recalculation. Once the fault has been created reloading the course doesn't resolve it.

I've been doing some tests for Garmin. I can repeat the problem at will at a certain location. The problem has occurred on around 16 of 21 courses I've navigated using the 820. It seems related to a physical area not a course as it has failed in the same location in several different courses that have passed through that point. The fault seems to be created by the recalculation. Once the fault has been created reloading the course doesn't resolve it.

I think I must have seen that happen too. Not sure if mine is specific to a location, but happens frequently.

Have you also noticed excessive battery drain when that occurs?

Really horrible situation all in all.

Garmin show that they have no intention of fixing this fault - you're stuck with it

Really disappointed. I chased up Garmin to find out what progress had been made since I submitted large amounts of data that Garmin had requested. Garmin had confirmed that it had enough data and knew what the issue was.

Progress to date - zero. Garmin obviously strings its customers along with no intention of doing anything presumably in the hope the customers keep the faulty rubbish.

Previous posts have suggested expecting no less from Garmin and it's a pity that they are absolutely correct.

Enough is enough and time to give the competition a try.

Hammerhead is releasing its Android-based Karoo bike GPS in August (although I wouldn't be surprised if that date slips). Here's a link to get $50 off: http://hammerhead.refr.cc/rogers I just pre-ordered one, even though I'm reasonably happy with my Edge Explore 1000 at the moment (Amazon took back my 820 after Garmin refused! Love their customer service). We need to support competitors in this field, because Garmin just doesn't seem to care about its customers.

Garmin's Competition Looks Good

Garmin just doesn't seem to care about its customers.

Unfortunately that is spot on. The Karoo looks great and I'm waiting for the release date.

I've now asked my retailer for a refund for the 820. I'm also making sure anyone on the rides I lead are aware of how good Garmin's customer service is.

Garmin is another example of a company that takes its customers for granted and overlooks the lean hungry competitors with more advanced products. Garmin will learn too late that it is easier to retain customers than win them back.

Good words but not remotely representative of what happens in practice

We appreciate the discussion and are always working to identify issues and resolve them. We suggest reaching out to our support team for assistance with issues that are not successfully resolved with basic trouble shooting steps or listed in the manual. We value our customers and do listen to feedback.

Not sure what has suddenly caused Garmin to pop up with these good words but unfortunately it's very easy to jot down a few nice sounding words and a lot more difficult to live up to them and Garmin hasn't shown any evidence of even trying to. I reported the problem of the loss of turn by turn instructions last December. A friend also bought an 820 around the same time and had the same problems. When he reported this to Gamin a month or so after I had reported the problem Garmin's response to him was this problem hadn't been reported before. This same response from Garmin has been reported by others in these forums for this same issue. I was told at one point that the problem was being investigated and later, another customer service rep told me that statement was incorrect. I have carried out test rides for Garmin, I've sent GB of data back at Garmin's request and still there is no update on the case. Reaching out to Garmin's support team is a waste of time. The best you'll get are some platitudes, something intended to make you believe something is being done. I was asked at one stage to delay returning the unit for a refund which I did and even after that Garmin apparently didn't do anything on the case. After 6 months of being conned my 820 went back to the retailer today for a refund.

We appreciate the discussion and are always working to identify issues and resolve them. We suggest reaching out to our support team for assistance with issues that are not successfully resolved with basic trouble shooting steps or listed in the manual. We value our customers and do listen to feedback.

Do you really think posting hollow nonsense like this makes it better? It doesn't. It is just another example that you are not working to identify issues, you are not trying to resolve them and you definitely don't value your customers. The only thing I'm not sure about is if you listen to feedback or not, but if you do - it's very clear you don't do anything with it.

If you want to post something to this topic, please have something to say next time. You could give an update on the progress on fixing the issues for example. That is what people want to hear. You can say how much you value your customers as many times as you like, but your actions show the complete opposite.

Let me explain how you should do your job. It's simple, really. Pick up the phone, call the people working on these issues and ask them what is going on. Make a note of their answer and then write it down here, so we, the 'valued customers' who pay your salary, finally get some answers. Good luck.

But then again, the truth is likely that there is no progress at all because the device has been abandoned by Garmin already.